Quote Originally Posted by Rukkirii View Post
As we stated before, existing players will receive a one-time chance to change the appearance, race, and gender of their characters.

As far as the name change goes, we are currently doing everything in our powers to make sure we are able to meet your expectation.

Please let us know if you have any other feedback.
This is the most recent answer we've been given regarding names. This one was posted on October 4th. I suspect the answer has not changed in 9 days.