Quote Originally Posted by deathstix View Post
So even as a legitimate paying customer (oh for goodness sake) I could get my account banned?
I feel like I'm being silenced for no reason whatsover.
And I'm still here, and have been posting for quite a bit.

This has been an issue even with FF XI, where registered paying players from countries around my region (specifically Singapore, Malaysia, Indonesia, the Philippines, Thailand, not too sure about Hong Kong) have problems with Square Enix support because, we're not supported (see the entire list of supported countries here). I do not see any reason why they are not able to extend their support to us.

Shouldn't all legitimate paying customers have equal rights to game support? Almost everything's done by email nowadays so geographical location shouldn't be an excuse. After all, SE support DID respond to me just last week when I tried unsuccessfully to start my ARR alpha test procedures upon successful selection (WHY I got accepted I have no idea), but after learning that I was from Singapore, they said they couldn't do anything else about it.

It'll be worth a shot, so I'll be putting up an online petition soon to Square Enix to have my country and several others mentioned earlier included in SE support services. After all, shouldn't you guys agree that all legitimate paying customers be accorded with the same level of game support... at the very least?


Oh hello fellow Singaporean Arciel!
That makes three of us here on the forums for now... me, you and Eithelas (from my server..) and I'm counting!
hmm, ok not banned, but temporary withold, and you have to change your password. Happen so many time to me since Im also using proxy (yes, Im also from the region, Indonesia). One of the silly example is when I first installed the game at my office back in March 2011, then i went home to log using different kind of connection. my first account withhold ever on my first attempt (well second actually) ever!


Im with you on country support, since I myself from Indonesia