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  1. 09-27-2012 08:07 AM #1
    myerg
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    Starla Nightshade
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    Sargatanas
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    Conjurer Lv 60

    customer support

    just wondering how long it takes for a response from these guys a friend of mine placed a ticket with them over 2 months ago and is still yet to receive assistance, all he wanted was his account name etc cos he forgot it would really appreciate a reply to this from a mod of some sort.
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  2. 09-27-2012 08:10 AM #2
    Ingolf
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    It sounds like it's been lost in the system. I'd highly suggest making another ticket, or getting someone to contact a GM about it in game.
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  3. 09-27-2012 08:14 AM #3
    myerg
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    Starla Nightshade
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    Sargatanas
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    see ive even tried contacting a GM but they never get back to me, ive even sent tickets in myself for other things that have went unanswered. Its a bit frustrating as he wanted to resub to the game lol
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  4. 09-27-2012 08:14 AM #4
    Shougun
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    Ul'dah
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    Wubrant Drakesbane
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    Balmung
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    Using their website the greatest wait time I've experienced was three days (for email). You get fast response from the chat - calling isnt so bad, but usually I get a chat person faster.

    Expect them to require a lot of info to prove its him.
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  5. 09-27-2012 08:16 AM #5
    AmyNeudaiz
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    Adahna Serafi
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    Excalibur
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    Blacksmith Lv 80
    SE customer support for FFXIV has always been shakey at best.
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  6. 09-27-2012 10:48 AM #6
    SmokeyTheSequel
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    Limsa
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    Character
    Smokey Asura
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    Cactuar
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    Square Enix Support Center:
    1-858-790-7529
    9AM-5PM (PST) Mon-Fri. Closed weekends.

    I just called it and it still works.

    Make sure your friend has his ticket number available when he/she calls because it is the first thing they ask for.
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  7. 09-27-2012 11:54 AM #7
    Alhanelem
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    Normally it doesn't take more than a day or two unless you submit it on a weekend. Odds are there was a problem with your ticket submission or something.
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  8. 09-27-2012 12:02 PM #8
    Yves
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    Bubble Yum
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    SE is actually really good about customer service. It probably got lost in the loop. I would suspect replacement refs.
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