Quote Originally Posted by Jhanaka View Post
Hello Folks,

I wanted to clear up a couple of items I saw posted.

First, the GM staff, for the most part, is not involved in the investigations into the RMTs, that is done by our Special Task Force. If you place a report via the helpdesk system, then we take the names you submit and we forward them to our Special Task Force. Must is the same if you use the reporting feature found at the Support Centers under "Contact". I know it is very frustrating to see these types of customers and we do try to help out as much as we can.

The next point I saw that I wanted to clear up was the posts about Duel/Multi-boxing. This is not a violation as long as you are actually using multiple machines to play. If you are using third party programs to run multiple versions of the game, then that would be a violation.

I will see what I can do about having the GM staff get more involved, but the Special Task Force has their reasons they are the sole department to investigate, so I cannot question their decision.

I will let this thread stay open, as you all have brought up some valid points.

Be well and good luck in your hunts.

-SGM Jhanaka
I understand what you are saying and the procedures you describe have worked beautifully in FFXI. Unfortunately appearances are everything in a MMO and it appears to most regular players that there is less of an emphasis on enforcement in FFXIV as we see the same groups in the same places day in and day out. I know SE is well aware of the detrimental effects of unchecked RMTs so I am assuming that the improvements to the Special Task Force are a part of the overall upgrade we eagerly await in ARR.