error 30002 game crash in garuda instance

[madbadger00]

4 days ago my pt crashed in garuda @ 2am gmt and hae not been able to log back in since.
on char screen we can select char but after that it doesnt load into game just gets stuck then errors 30002

we can log into our mules on same computers on same accounts so our computers/internet are fine it is your server that is having the isssue

[Baudle]

Hello madbadger00,

As this particular issue sounds like a Technical Support matter, I am transferring this thread to the Tech Support forums. I would also advise you consider filing a ticket at our Square Enix Support Center for additional assistance.

I hope that you are able to resolve this issue soon and I thank you for posting about it!

~GM Rep Baudle

[madbadger00]

ARE YOU KIDDING ME? YOU GUYS TELL US TO POST IN BUGS THEN YOU MOVE US AND IGNORE US JEEESUS

[ULTIMA_Aion]

unacceptable...
Baudle, as i heard people been having this issue and there chars got trapped for months
nothin will happen if you guys made a fast maintenance and try to get us out of there, please
its been almost a week now
just transfer our char's info to anywhere and let us log in back, simple as this
whatever man

[Tomoken]

bump bump bump

[Pritz]

unacceptable...
just transfer our char's info to anywhere and let us log in back, simple as this
whatever man

The GMs I talked to say it is impossible to move a character that is not logged in the game. We know its BS. Everything we have been told so far has been BS. Whatever they are doing/ not doing, is being kept to themselves. This is a real issue here. People losing characters to server error? pretty serious. They won't even acknowledge it on the "known issues", and I'm betting they never will.

This comes at a particularly bad time for SE.
FFXIV, launched and failed, but SE decided to give another go at it. And here we are, on the verge of the all-new and improved FFXIV, and this happens. If they don't sort this out quick, XIV will forever remain a failure.

Maybe they'll change their name to SE = server error.

[Rieze_Xeero]

what happened to you guys that had this issue? I just had one today was it fixed

[Perin]

I got an e-mail that my character was fixed earlier tonight and was on doing some farming, so it was fixed... for about 4 hours lol

[ULTIMA_Aion]

ya same i just logged in

[Onisake]

ARE YOU KIDDING ME? YOU GUYS TELL US TO POST IN BUGS THEN YOU MOVE US AND IGNORE US JEEESUS

Trollolol. You saw Foxi post in the bugs section. Saw a GM move her thread. you then replied to that thread. and now you're acting surprised they moved yours.

Proof:

yo GM get it sorted please

(╯°□°）╯︵ ┻━┻

The GMs I talked to say it is impossible to move a character that is not logged in the game.

Because it is. The only way a GM can move you is to run a script. they have to be able to target you to run that script. if you're not logged in they can't target you. /thread

We know its BS. Everything we have been told so far has been BS. Whatever they are doing/ not doing, is being kept to themselves. This is a real issue here. People losing characters to server error? pretty serious. They won't even acknowledge it on the "known issues", and I'm betting they never will.

It's not a wide spread problem. the servers are working fine. data corruption =/= server not working. Not to mention, anyone you talk to is Tier 3 tech support. maybe Tier 2 if you're lucky. IE: they can't do any trouble shooting.

This comes at a particularly bad time for SE.
FFXIV, launched and failed, but SE decided to give another go at it. And here we are, on the verge of the all-new and improved FFXIV, and this happens. If they don't sort this out quick, XIV will forever remain a failure.

Maybe they'll change their name to SE = server error.

this has nothing to do with ARR. we're getting brand new server architecture. brand new engine. etc. etc. this problem will likely go away.