Error (30002) 1347011403,0,5

[Foxichi]

I am putting this in the right spot this time, so moderators know what's going on, I covered about every aspects of support from calling on the phone, GM call, chat support, and even five thousand emails, and maybe 3 threads now. Just hope the developers get the word soon.

I hopefully have gave enough information and enough friendly support to calm people who had this issue for 3 days, it was very unfortunate that most of the support team didn't know and how this problem occured, but here it goes.

About 3 days ago 7pm-12pm EST, there were a few parties in Coerthas Central Highlands ( X: 43, Y: 16 ) they were ready to fight Garuda, it was known that Garuda was crashing lately for a week, but we didn't know it was this bad. As my party started out, we buffed up at the beginning, our tank disconnected first but came back. So we did the normal routine of defeating Garuda, mages gathered at one of the pillars as 2 melees including the tank attacked Garuda at her starting position. Basically the game went into a R0 state after a few mins of attacking her. We could still type in the party/ls chat, but it was like time stood still and noone else on your screen moved, but you could move.

Other parties, I've heard that went through a simliar thing, but probably in mid battle or end of the battle, they got stuck in the instance none the less.
We all got a simliar (30002) or a code of Error (30002) 1347011403,0,5 in The Howling Eye

From what I think of the issue is, the server of Balmung may need a reset, if the problem is like the market wards issue, I sense it could be the solution, character data isn't corrupted, but I know it's stuck in an instance that is no more. We can't reconnect to a party that is no more either, so the game is probably stuck in a loop of finding a party that is not there.

I hope this information will be quite useful for this current version of the game, I don't want to miss the finale of this game, after all.. I've been here since Alpha, I don't expect any royalty recognition, but I hope to play the game before it goes out for anyone until 2.0. Plus...I really don't want people who are trying to get weapons from Garuda or finishing relic to get stuck in a simliar fate as us, or if we get stuck again once we get out..

[Skirata]

Hello Foxichi,

Thank you for posting your concern over the difficulties that you have encountered in staying in the game. Though this would be more of a Technical Issue. So in order to get this issue resolved for you as quickly as possible we will go ahead and move this thread over to the Technical Support section of the forum. Also for the issue you may want to provide the following information so they can best resolve this for you.

Details:
Steps:
1.
2.
3.
<*Add more steps if necessary.>
Date & Time:
Frequency:
PC Manufacturer & Model Number:
OS:
Graphics Card:
ISP:
Type of Internet Connection:

Thanks again and take care.

[Foxichi]

Hello Foxichi,

Thank you for posting your concern over the difficulties that you have encountered in staying in the game. Though this would be more of a Technical Issue. So in order to get this issue resolved for you as quickly as possible we will go ahead and move this thread over to the Technical Support section of the forum. Also for the issue you may want to provide the following information so they can best resolve this for you.

Details:
Steps:
1.
2.
3.
<*Add more steps if necessary.>
Date & Time:
Frequency:
PC Manufacturer & Model Number:
OS:
Graphics Card:
ISP:
Type of Internet Connection:

Thanks again and take care.

I can tell you this, it was no issue of connection. It's server side.

If I have to give out my computer information, I will have to give you:

Date & Time:9:00PM 9/4/2012 if you wanted the time we got R0'd
Frequency: Only happened once, now I am stuck forever in The Howling Eye.
PC Manufacturer & Model Number: ASUS G74 Laptop
OS:Windows 7 (64-bit)
Graphics Card:Geforce GTX 560M
ISP:Knology
Type of Internet Connection: Wireless (Really close to my wi-fi)

Also if you want my Case# 101940119

By the way, they told me to report in the bug section of the Support forum.

[madbadger00]

yo GM get it sorted please

[Pritz]

Don't move the thread here, no one is responding to anything here.
Someone finally responds on a different forum section, and his response is to move the thread to the section no one is responding in.

[Pritz]

This type of "help" is very consistent around here.

[Pietro]

Nothing we can do but sit and wait or a start a new character, i know for some of us that's not even an option with how close the end of version 1 is.

[Pritz]

Date and time: got locked out 9/4/2012 around 9pm est.
Frequency: I don't know what to put here: once or infinity? it happened once, and I forever can't get on.
PC: HP Pavilion Elite HPE-410f
OS: Windows 7 64 bit
Graphics card: ATI Radeon HD 5800
ISP: Optimum Online (cable)

And I too have a confirmation number - 101940541

This isn't very relevant though. I know its protocol. But it is not a problem on our side. The game itself says "An error has occurred on the game server".

[Pietro]

Guess i'll add mine to the mix.
Details: Same issue Error (30002) 1347011403,0,5 after crashing in an instance (Garuda Hard to be specific).
Date and time: 9/4/2012 around 8:40 pm eastern time.
Frequency: Happened once, unable to log on afterwards for 3 days.
PC: ASUS M4A785TD-M Evo
OS: Windows 7 64 bit
Graphics card: GeForce GTX 460
ISP: Onelink High speed cable internet

Number for my technical support ticket: 1785154

[Foxichi]

Still nothing on the radar, or anything on the game to move my character.