Error (30002) 1347011403,0,5 Been 3 days since last log in.

[HiirNoivl]

Likely the event was patched in on a timer.... and even if it wasn't they just can't stop the 7th Umbral Era for you.

[Tomoken]

bump bump bump

[DoomCky]

>< hope this gets fixed so for everyone.

[madbadger00]

talking with an agent again online ..... aparently the situation has not been secalated

[madbadger00]

escalated* lol

[madbadger00]

nothing has been done... nothing has been escalated ........ they have no idea of the problem .... smae old shit diferent day ................FUCKING HELL SE SERIOUSLY THIS IS A JOKE

[madbadger00]

i got them to escalate my issue also but they said they found your escalation foxi but waiting on a reply from you ???? jump on mumble next time your on mate to chat to me and reply to them also

[madbadger00]

Platform: Windows
Title: FINAL FANTASY XIV (EU-en)
Outline1: Product・Service Trouble
Outline2: Start Up Issue
[_CHATLOG_]Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Elke: Good morning.
End-user: hello there
SEE Agent Elke: When did you report the issue ? And do you have the original ticket number by any chance?
End-user: 6 days ago ill check my ticket nubers one moment
SEE Agent Elke: ok, thank you.
End-user: 1789303
End-user: 1788606
End-user: 1788559
End-user: 1787743
End-user: 1786007
End-user: 1785325
End-user: 1785303
End-user: 1784491
End-user: thats all of them ..
SEE Agent Elke: Now, that's a lot .) Just checking if I can find an escalation for any of them.
End-user: 1789303 just replied to me telling me to try log in on another computer... and re install....... again we are being sent in circles.. we have done all this
End-user: yes lots we have also done atleast 6 posts with 50+ hits on each one on forum and nothing has been done
SEE Agent Elke: Right, I cannot find an escalation for any of them. Let me just check with my supervisor if we have any news on this matter.
End-user: ok
SEE Agent Elke: Sorry to keep you waiting.
SEE Agent Elke: I understand you were given some instructions in the e-mail earlier.
SEE Agent Elke: Have you tried that already?
End-user: we have tried everything
End-user: the issue is your server it seems
SEE Agent Elke: No, that's the thing, the server is fine, we assume that with the crash the save game files became corrupt. This is why you were given the instructions in the email from this morning.
End-user: we have tried everything that we have been told to do
SEE Agent Elke: So if you have tried this i.e. logging in on different PC, etc. and the problem persists we can only escalate it from here.
End-user: we have tried this
End-user: really ???
SEE Agent Elke: Ok, I will escalate this to our Head Office then.
End-user: it has already been escalated for foxichi hexoff
End-user: and nothing has been done
SEE Agent Elke: Well, I couldn't find anything for the ticket numbers you provided. So unless there is another ticket number I has not been escalated.
SEE Agent Elke: foxichi is the ID?
End-user: no he is another person who has been locked out due to the error
End-user: phoned in and they said it has been escalated to head office which it cleary hasnt
SEE Agent Elke: Was one of the ticket numbers one of his?
End-user: no
SEE Agent Elke: Right, I would not really find it without the information for his ticket, so there might be one.
End-user: but 6 days and the same solutions are being told to us making us believe and see nothing has been done
SEE Agent Elke: Do you know his Square Enix ID?
End-user: no hes offline atm idk his info
End-user: we stil dont understand why SE can just move us to a diferent zone like really?
SEE Agent Elke: Ok, no worries, as I said there might be one for his ticket but I cannot find it without the relevant information. So I will just make one for you with the ticket number for this chat 1791998
End-user: ok i guess i will just wave goodbye to ffxiv because i dont see this issue getting fixed this really does suck thank you for your time
SEE Agent Elke: Well, it should not do that, that's why we are thinking is a problem with the saved data. Since you still cannot log in after our suggestions we have to have someone look into it with more permission to do so.
End-user: i can log on the same account on my alts
SEE Agent Elke: I will escalate it for you anyway and see what we find out.
End-user: i can also log on my main on char screen just errors when trying to load the garuda zone
End-user: so doesnt seem like a save issue
SEE Agent Elke: Ok, can you move your character around?
End-user: no character screen > snow reinheart > loading > stay black screen long time then error
SEE Agent Elke: And have you tried that on a different PC?
End-user: yes
End-user: we have tried on many friends pcs
End-user: another pt got disconected at same time as our pt and they also cannot log in anymore stuck in howling eye
SEE Agent Elke: ok. As I said, I will escalate this now and as soon as I hear anything back I will be in touch with you. I'm sorry, but there is not a lot else I can suggest at the moment as I don't see what the issue could be.
End-user: ok
End-user: ty for your time
SEE Agent Elke: Not a problem. Hope we can fix this soon.
SEE Agent Elke: Is there anything else for now?
End-user: that is all
SEE Agent Elke: I'm really sorry that is has been going on for so long. If you no longer have any other questions, please end this session.Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
'' disconnected ('Concluded by End-user').[_CHATLOG_]

[Onisake]

Did you ask them to escalate just your most recent ticket? or all tickets?

next time you call in make sure they escalate ALL of your open tickets. More than likely response is gauged by number of occurrences. so escalate all available tickets. every time you call in, ask them to open a new ticket, and escalate it.

I strongly encourage you to stop the language and post only facts/data. it's understandable you are very frustrated and angry. but you should talking with the reps about your frustration while you have them on chat/phone.

Also, as a side note. they can't just 'move your character' it's not that easy to find the data that tells you where your character is. a GM can move your character, but they have direct access to it because they can target you. if you're offline it's not that simple. However, there's an obvious catch there, because you can't login.

[Pietro]

I've been civil in all my tickets and i haven't even gotten any of them answered, i don't see what being civil is going to do that this point it has been a week i'm literally starting to think we're obviously not enough to care, so if they don't care why should be care to be nice? This is probably the frustration talking but this is getting very old.