10/18/12 - Excalibur - Error (30002) 1350604353,0,5

[Renarudo]

Was checking my retainer on the Excalibur Crystalier's Ward and my connection timed out. When I try to re-log I get this error. I've seen in the past the the 30002 is a ping error on SE's part, so hopefully we can get a resolution to this (or I can conclude that I'm not the only one experiencing this issue).

[sdegrazi]

i just had this happen to me on gungnir in the ironmonger's ward, you're not alone

[SE_Chris]

If you're still experiencing this kind of issue (30002 error) we would appreciate it if you could create a ticket in our support center and contact us via phone so that our technical support team can give your system a once over and provide you with some troubleshooting tips. Sometimes these issues can be resolved with network connection management like opening ports, lowering firewall settings, or directly plugging into the modem. If not, the Support Center may be able to escalate this issue like you are suggesting. You can create a ticket here by choosing the dropdowns which best match your issue and then click next to open a phone or chat contact.