BALMUNG SERVER GARUDA INSTANCE

[HiirNoivl]

.... that's a joke...

If that's a joke I will only stangle you a little.

[ShepardG]

This shit is un @^(Y!#$ acceptable. HEY CLAMATE, FORUM MODS, HOW ABOUT A POST SHOWING YOU ATLEAST ACKNOWLEDGE THIS SITUATION!!???

My LS, My friends, Worked hard for over a damn MONTH to get to where we could get sub 8min no-death kills 9/10 times, and now were scared shit less to even ENTER the instance, cause we might completely lose our characters?????
This is not something that can be ignored until november 11th. This needs to be addressed NOW.

Jesus, this is ridiculous, it happens in the wards, it happens in this instance, and SE remains silent. It's about to get some nasty press, if it doesn't atleast ACKNOWLEDGE this error.

[madbadger00]

yes i am locked out also along with foxichi hexoff, himika, crow, aion , perin , rosa..................... been 20hrs or so now with no new information from support no a fix.... gota love SE customer support on this one........

just move our chars to a city so we can log on and block howling eye until it is fixed so more people arent locked out??ty!!!!!

[madbadger00]

Dear Jeff,

Thank you for contacting the Square Enix Support Centre.


The provided error information and the associated connection issue is caused due to a capacity overload of the server. Currently the engineers are working on the issue and it will be fixed as s soon as possible.

We would advise you to connect to this server again later on and apologise for the inconvinience this may have caused.
Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/


BLOODY ROUND ABOUT WAY OF SAYING YOU AINT GOT NO IDEA WHATS WRONG AND YOU AINT FIXING IT ANY TIME SOON

[Pritz]

I forced a GM to talk to me in-game on a diff character. I asked him to take me out of "Howling Eye" and put me anywhere else to see if that helped.
He said it's best not to, since we might be dealing with corrupt data and make matters worse.
well I still can't get in along with the whole PT I went in with.

[madbadger00]

ffs so www.rollbacktheserver.com

[Perin]

Just adding my voice to this. I'm still stuck, coming up on 24 hours after the instance crash (or whatever happened). I did get into chat with a customer service rep this morning who promptly escalated my ticket to the devs in japan after collecting some info.

I asked about everyone else in our party, but he said that since they're all separate accounts, each person needs their own ticket. It's bullshit that CS is giving some people the runaround, but I'd keep trying. I have a feeling this isn't going to just fix itself, so the sooner you get a ticket bumped up to the devs, the better.

Would be nice to at least get some acknowledgement from SE in this thread, but in the mean time, good luck to everyone stuck in limbo.

[Pritz]

I'm still waiting to hear from the support center.

[The_Crow]

i tried to rename the "user" folder to "user.backup", didn't help at all...
and like ShepardG said, a response from a Rep would be nice, i'm really starting to feel ignored here, as if they're saying "we dont care if we lose 20 or so players".

the sad thing, most of us are loyal players since Beta...

[SirEdeonX]

What do we do? Where do we go? D: