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  1. #1
    Player
    SutoTia's Avatar
    Join Date
    Mar 2018
    Posts
    17
    Character
    Hunmu Lyis
    World
    Mateus
    Main Class
    Dark Knight Lv 67

    Payment Issues on Mogstation and Online Store, VISA Debit, New Zealand

    Hello. I am completely unable to pay for my sub/FF14 online store items with my Visa Debit card, either directly or by Amazon Pay. I've been able to in the past, but my recently issued card is not functioning. I have contacted my bank, and all is working as it should on their end.
    (0)

  2. #2
    Moderator Ukhisteysubuh's Avatar
    Join Date
    Feb 2026
    Posts
    105
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We appreciate your reaching out to us about the payment issues you have been experiencing with renewing your subscription. We apologize for the inconvenience this has caused you.

    Please be informed that we can only assist with technical related concerns. Should you have concerns about account-related or payment issues, we highly suggest contacting to the respective department for further assistance. Please contact the SQUARE ENIX Support Center via live chat for us to expedite our assistance.

    Chat Support
    To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent who can assist you.

    Please note that the option to contact us through chat is only available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

    We hope that the issue has been resolved on your end. We will now be closing this thread. Should you have further concerns, please don't hesitate to post on the FFXIV Technical Support Forums so that we can assist you.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

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