Payment problem

[Sbeves]

So I cancelled my sub but I saw that this months payment already went through but I went and checked and it’s not on the mogstation and I can’t log in on PS5

[Ukhisteysubuh]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We appreciate you reaching out to us about the issue you are experiencing regarding renewing your subscription. We apologize for the inconvenience this has caused you.

Please be informed that we can only assist with technical concerns. If you are experiencing any account or billing concerns, we highly suggest reaching out to the respective team that can assist you further in resolving this issue.

Kindly contact the SQUARE ENIX Support Center via live chat for us to expedite our assistance.

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We hope that the issue gets resolved. We will now be closing this thread. Should you have further concerns, please don't hesitate to post on the FFXIV Technical Support forums so that we can assist you.

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