crash

[Rafasperry]

Hello,

I'm experiencing a crash that only happens with my main character.

Here is what I've already tested:

Completely uninstalled and reinstalled FINAL FANTASY XIV.

Deleted the Documents\My Games\FINAL FANTASY XIV folder to reset all local settings.

Installed the game on a different SSD.

Performed a clean NVIDIA driver installation.

Disabled overlays and third-party software.

Verified Windows integrity (SFC found no issues).

Other games work perfectly without any crashes.

Important finding:

I can create a new character and enter the game without any problems.

However, when I select my main character, the loading screen starts and then the game closes to desktop with no error message.

Windows Event Viewer always reports:

Application: ffxiv_dx11.exe

Faulting module: ntdll.dll

Exception code: 0xc0000374

Since a brand new character works correctly, it seems the issue is specific to my main character (or the data loaded when entering the world with that character), rather than the game installation or my PC.

Someone can help me?

[Ukhisteysubuh]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We appreciate your reaching out to us about the concern you are experiencing with your main character and the game crashing. It's great that you have tried some basic troubleshooting steps to help with the error you are having, and we understand how important a smooth gaming experience is.

There are a number of situations that can cause the error you are describing. Please try the following troubleshooting methods in order to resolve the issue:

- Check to make sure that your PC meets the minimum system requirements. Be aware that integrated graphics cards (e.g. Intel HD graphics) are not supported. If so, try adjusting various graphical settings, resolutions and switching between windowed and fullscreen to see if this affects the issue.

Here's the link for the Final Fantasy XIV System Requirements for your reference: https://na.finalfantasyxiv.com/system_requirements/

- Update your Windows Operating System using Windows Update. Make sure to install any optional updates as these aren't installed automatically.

- Update/reinstall your graphics card drivers (preferably a clean install)

- Disable all programs/overlays running in the background

- Make sure your anti-virus software has the appropriate exceptions for FINAL FANTASY XIV

- Make sure that your hardware is not overheating and remove any overclocks you may have on your GPU or CPU. Check that any fans or vents aren't being blocked.

- Remove any mods or injectors from the game or system (Reshade, Nvidia Freestyle, etc.). Also, remove any custom configurations made using driver-level programs (Nvidia Control Panel, Radeon Crimson).

- Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.

- Perform a clean boot by doing the following: Open the Task Manager and select the 'Start Up' Tab. disable everything here and restart the PC.

Should the issue still persist after attempting all the listed troubleshooting, we advise that you reinstall the game (make sure to remove or rename the 'Final Fantasy XIV' folder in the 'My Documents' > 'My Games' folder). You can re-download the game client at the following link. : http://www.finalfantasyxiv.com/playersdownload/na

We recommend that the game be installed on the C: drive, as installing it on any drive that is not the default may cause more problems.

If the issue is still present after the reinstallation of the game, please respond to this post with a FINAL FANTASY XIV System Report. On the game launcher, select 'Config' option and to the right of 'System Information' click on 'Display.'

We hope this helps and thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Rafasperry]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We appreciate your reaching out to us about the concern you are experiencing with your main character and the game crashing. It's great that you have tried some basic troubleshooting steps to help with the error you are having, and we understand how important a smooth gaming experience is.

There are a number of situations that can cause the error you are describing. Please try the following troubleshooting methods in order to resolve the issue:

- Check to make sure that your PC meets the minimum system requirements. Be aware that integrated graphics cards (e.g. Intel HD graphics) are not supported. If so, try adjusting various graphical settings, resolutions and switching between windowed and fullscreen to see if this affects the issue.

Here's the link for the Final Fantasy XIV System Requirements for your reference: https://na.finalfantasyxiv.com/system_requirements/

- Update your Windows Operating System using Windows Update. Make sure to install any optional updates as these aren't installed automatically.

- Update/reinstall your graphics card drivers (preferably a clean install)

- Disable all programs/overlays running in the background

- Make sure your anti-virus software has the appropriate exceptions for FINAL FANTASY XIV

- Make sure that your hardware is not overheating and remove any overclocks you may have on your GPU or CPU. Check that any fans or vents aren't being blocked.

- Remove any mods or injectors from the game or system (Reshade, Nvidia Freestyle, etc.). Also, remove any custom configurations made using driver-level programs (Nvidia Control Panel, Radeon Crimson).

- Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.

- Perform a clean boot by doing the following: Open the Task Manager and select the 'Start Up' Tab. disable everything here and restart the PC.

Should the issue still persist after attempting all the listed troubleshooting, we advise that you reinstall the game (make sure to remove or rename the 'Final Fantasy XIV' folder in the 'My Documents' > 'My Games' folder). You can re-download the game client at the following link. : http://www.finalfantasyxiv.com/playersdownload/na

We recommend that the game be installed on the C: drive, as installing it on any drive that is not the default may cause more problems.

If the issue is still present after the reinstallation of the game, please respond to this post with a FINAL FANTASY XIV System Report. On the game launcher, select 'Config' option and to the right of 'System Information' click on 'Display.'

We hope this helps and thank you for visiting the Final Fantasy XIV Technical Support Forums!

One thing I didn't mention before is that I've been playing FINAL FANTASY XIV for years without any issues. The last time I played was in February of this year, and everything worked perfectly. The problems only started recently.

I had also already tried everything on that list. I've reinstalled the game and restored the game data about three times already.

This is the system report




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 bits (6.2, compilación 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i5-12400F (12 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.90
SYSTEM_LANGUAGE español (configuración regional: español)
SYSTEM_MEMORY 16243.867MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 39795.867MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.116GB SYSTEM_FREEDISC_SPACE 191.014GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 465.111GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.506GB SYSTEM_FREEDISC_SPACE 717.504GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.495GB SYSTEM_FREEDISC_SPACE 200.490GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 292.969GB SYSTEM_FREEDISC_SPACE 262.298GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 638.539GB SYSTEM_FREEDISC_SPACE 274.673GB
SYSTEM_STORAGE I:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1665.289GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY6 NVIDIA GeForce RTX 3060
GRAPHICS_CHIP NVIDIA GeForce RTX 3060
GRAPHICS_VRAM 12113.000 MB
GRAPHICS_SHARED_VRAM 8121.934 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0373d825005116d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0373d825005116d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0373d825005116d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0373d825005116d0\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0016.1088 7/22/2026 02:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND Altavoces (Steam Streaming Speakers) {25523213-827A-4046-8B01-52F6759D1CF1}
SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SOUND_DRIVER_VERSION 17.56.13.764 7/20/2017 02:00:00
SOUND Audífono de los auriculares con micrófono (2- HyperX Virtual Surround Sound) {BC179D23-ADA0-4EC5-AD5B-452AAB43D62D}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/7/2025 02:00:00
SOUND XG2405 (NVIDIA High Definition Audio) {61263C13-BCDA-4E55-895D-712A44E24753}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.7 12/1/2025 02:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT Teclado {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow V3 Tenkeyless {768A8740-CFAC-11F0-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT HyperX Virtual Surround Sound {83226000-666A-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow V3 Tenkeyless {768AD560-CFAC-11F0-8008444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow V3 Tenkeyless {768AFC70-CFAC-11F0-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Wired Gaming Mouse {49763430-CBC3-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {768B2380-CFAC-11F0-800A444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT Wired Gaming Mouse {49768250-CBC3-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Wired Gaming Mouse {4976A960-CBC3-11F0-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HyperX Virtual Surround Sound {8322AE20-666A-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Wired Gaming Mouse {4976A960-CBC3-11F0-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow V3 Tenkeyless {76E159D0-CFAC-11F0-800B444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow V3 Tenkeyless {78A996B0-CFAC-11F0-800C444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced SystemCare
Battle.net
Configurador FNMT
FFXIV TexTools
GameSave Manager v3
Google Chrome
Heroes of the Storm
HyperHDR Ambient Light
IObit Uninstaller 15
JDownloader 2
Punishing Gray Raven
LagoFast
NS-USBloader
Neverness to Everness
OBS Studio
Overwatch
Overwolf
Adobe Photoshop CC 2019
PURPLE
Rainmeter
Razer Chroma
Razer Synapse
Reverse1999
Rockstar Games Launcher
Rockstar Games Social Club
Steam
Chaos Zero Nightmare
STOVE(NEW)
X-Mouse Button Control 2.19.2
Glorious Model O Software
Java 8 Update 361
The Sims 4 Digital Deluxe Edition MULTi17 - ElAmigos versión 1.110.294
FINAL FANTASY XIV ONLINE
Launcher Prerequisites (x64)
The Sims™ 4
Java Auto Updater
Lightscreen version 2.5
TunnelBear
Epic Online Services
LetsView V1.3.5.6
GOG GALAXY
Teams Machine-Wide Installer
EA app
Skydimo
TunnelBear
Epic Games Launcher
UE Prerequisites (x64)
Gameforge Client
UE Prerequisites (x64)
AntiCheatExpert
AutoFirma
BlueStacks App Player
Equalizer APO
Mozilla Firefox (x64 es-ES)
Mozilla Maintenance Service
Proton VPN
Riot Vanguard
Baldur's Gate 3
Deadlock
Palworld
Marvel Rivals
R.E.P.O.
Dead by Daylight
Sunshine
UrbanVPN
VLC media player
WinRAR 6.21 (64-bit)
MTG Arena
Camo Studio Compatibility Add-on
NX Paradox versión 2.3
Bonjour
Skydimo
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
ViGEm Bus Driver
PlayStation® Accessories
NVIDIA Controlador de gráficos 610.88
NVIDIA App 11.0.8.299
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NVIDIA App driver settings
NVIDIA Software del sistema PhysX 9.23.1019
NVIDIA FrameView SDK 1.8.12612.38276700
NVIDIA Controlador de audio HD 1.4.5.7
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.8.0
NVIDIA Virtual Audio 4.65.0.12
blender
EA app
UE Prerequisites (x64)
UrbanVPN

[Wasauchimmer]

I'm not sure if this will help you, but it's worth a try.

You say a new character works perfectly?
Then try the following:
Create a new character. Set up the UI, your keybinds, and everything else the way you want it.
Then create a macro! It doesn’t need to have any text—just save a macro—this will be important in a moment!
Then open the FFXIV folder. You’ll find it in: Documents -> My Games -> Final Fantasy XIV: A Realm Reborn.
You’ll know you’ve found the right folder because there’s a folder for EACH of your characters starting with the string: FFXIV_CHR004.
Now, in the field at the top right next to the magnifying glass, type the following: MACRO.DAT and let it search for the file!

It will now show you which macro you created most recently. And that’s for your new character. Right-click and select “Open File Path.”
Now copy everything using Ctrl+A, then Ctrl+C

Since you don’t know which of these other folders contains your main character’s files, you’ll either have to back up everything here FIRST or take a risk. Open each of the existing folders, and use Ctrl+V to copy the files into them, choosing to replace all existing files.

After that, your main character should be working again.

I’m keeping my fingers crossed for you!!

Translated with DeepL.com (free version)

[Rafasperry]

I'm not sure if this will help you, but it's worth a try.

You say a new character works perfectly?
Then try the following:
Create a new character. Set up the UI, your keybinds, and everything else the way you want it.
Then create a macro! It doesn’t need to have any text—just save a macro—this will be important in a moment!
Then open the FFXIV folder. You’ll find it in: Documents -> My Games -> Final Fantasy XIV: A Realm Reborn.
You’ll know you’ve found the right folder because there’s a folder for EACH of your characters starting with the string: FFXIV_CHR004.
Now, in the field at the top right next to the magnifying glass, type the following: MACRO.DAT and let it search for the file!

It will now show you which macro you created most recently. And that’s for your new character. Right-click and select “Open File Path.”
Now copy everything using Ctrl+A, then Ctrl+C

Since you don’t know which of these other folders contains your main character’s files, you’ll either have to back up everything here FIRST or take a risk. Open each of the existing folders, and use Ctrl+V to copy the files into them, choosing to replace all existing files.

After that, your main character should be working again.

I’m keeping my fingers crossed for you!!

Translated with DeepL.com (free version)

I also tried deleting my old character's local data folder and letting the game generate a new one upon login, but the game still crashes.

[Wasauchimmer]

I'm afraid I have to admit that I'm out of the loop on that one—unfortunately.
But I honestly hope that support can help you out quickly here and that you can get back into the game with your main character soon.
I'm keeping my fingers crossed for you!

[Ukhisteysubuh]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We appreciate your response, system report, and effort in trying the troubleshooting steps provided. Upon reviewing your report, we noticed that your operating system is currently Windows 10 (64-bit). We highly recommend upgrading to Windows 11 (64-bit) to meet the current minimum system requirements for Final Fantasy XIV.

You can review the full system requirements here: https://na.finalfantasyxiv.com/system_requirements/

Please let us know if the issue persists after upgrading. We look forward to your response!

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Rafasperry]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We appreciate your response, system report, and effort in trying the troubleshooting steps provided. Upon reviewing your report, we noticed that your operating system is currently Windows 10 (64-bit). We highly recommend upgrading to Windows 11 (64-bit) to meet the current minimum system requirements for Final Fantasy XIV.

You can review the full system requirements here: https://na.finalfantasyxiv.com/system_requirements/

Please let us know if the issue persists after upgrading. We look forward to your response!

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

I have already upgraded to Windows 11, but the issue is still happening. The game continues to crash with my main character. The crash occurs while loading into the game, and it returns me to the desktop. I have already reinstalled the game, updated to Windows 11, reinstalled my GPU drivers, and tried several troubleshooting steps, but the problem persists.

[Thampbayoyows]

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

We apologize for the inconvenience you have experienced.

Please post a bug report on the bug forums here: http://forum.square-enix.com/ffxiv/f...2-In-Game-Bugs
Please be sure to give as much detail as possible and follow the template as outlined in the sticky thread.

Additionally, this thread will be moved to the 'Separate Support Required' sub forum.


Thank you for visiting the Final Fantasy XIV Technical Support Forums!