FFXIV PC issues

[Thampbayoyows]

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

Thank you for the update and for taking the time to review the Event Viewer logs.

Unfortunately, we are unable to access the Google Photos links that were provided. It appears that the images may not be publicly accessible from our end.
To allow us to review the information, please attach the screenshots directly to your forum post instead of linking to them externally. If the images are too large, you may upload multiple screenshots across several replies.
In particular, we would like screenshots of:

- The Application Error event associated with the FINAL FANTASY XIV crash
- Any Error or Critical events from the System log that occurred at the same time as the crash
- The full details window for each event, including the General tab information

Once we are able to review the event details directly, we can determine whether the errors are related to the game client, graphics drivers, Windows, or another system component.
We appreciate your continued assistance and look forward to reviewing the screenshots.


Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[CauseTrouble]

I can try to help. I'm not a technician, and this is from solely my experience.

In short, in my experience, when I get the dx11 errors and they can't be shaken, something is corrupt. Your disk, your Windows vs. the image, or the game files themselves.

I usually do three things, by which time it usually takes care of things:

1) Go to your Command Prompt as administrator and type "sfc /scannow" and wait for the results. It checks the Windows system files vs. the current Windows image.

2) Scan your disk -- if you can do it in Windows, do it. If you need to do it next restart and repair, do so.

3) If both of those don't work, then somehow you're going to have to refresh your game files.

[Queen-Goomy]

Good morning,

Thank you so much for your reply. I’m very sorry about the images! ><
I was not used to using the forum’s image format of posting a URL, rather than dragging and dropping the images into my post itself. I will give it another go once I’m home from work (I will also try to find a free image hosting website that I can use in the UK) so my screenshots can become accessible for you as well as gather the rest of the info as required.

Once again, thank you for your help and have a great rest of your Tuesday!

[Queen-Goomy]

Hi CauseTrouble,

Thank you very much for your message, and for the tips you have given me. My twin has been having this issue for a while now, and I can say I have done the following so far:
-Clean uninstall and reinstall of the game’s installation files from the FFXIV launcher
-Clean uninstall and reinstall of her graphics drives (AMD) using the DDU software
-Updated all drivers, including graphics, to the latest version
But have yet to check using the methods you have mentioned, so I will give it a go and let you know how I get on?
It’s been very bizarre, as her PC can handle the game but not sure why these DX11’s keep popping up, so your help is really appreciated.

Thank you again, and will speak soon!

[Queen-Goomy]

Good evening,

Just wanted to pop on here again, as I have had another go at trying to upload the images within the event viewer for some of the issues that I tried before, and I believe to have found a suitable website in the UK for showcasing my screenshots (have sent two different links, juuuust in case).
Images below:
https://files.catbox.moe/v9f09f.png
http://files.catbox.moe/v9f09f.png
https://files.catbox.moe/1plnyl.png
http://files.catbox.moe/1plnyl.png
https://files.catbox.moe/1qqzbu.png
http://files.catbox.moe/1qqzbu.png
https://files.catbox.moe/clgrjp.png
http://files.catbox.moe/clgrjp.png
https://files.catbox.moe/feweoz.png
http://files.catbox.moe/feweoz.png
https://files.catbox.moe/feweoz.png
http://files.catbox.moe/feweoz.png
https://files.catbox.moe/5ughfq.png
http://files.catbox.moe/5ughfq.png
https://files.catbox.moe/zlexvh.png
http://files.catbox.moe/zlexvh.png

Hope this helps, and once again, please let me know if you have any issues accessing the files.

Speak soon!

[Thampbayoyows]

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

Thank you for providing the requested Event Viewer screenshots and for your continued patience while troubleshooting this issue.

We have reviewed the information provided. The Application log confirms that ffxiv_dx11.exe stopped responding and was subsequently closed by Windows. However, the Event Viewer information provided does not identify a specific faulting module or underlying cause for the application hang.

We also reviewed the additional System events shown around the same timeframe. While several DistributedCOM errors and a Windows shutdown warning were recorded, the information provided does not establish that these events were responsible for the FINAL FANTASY XIV client becoming unresponsive.

Considering these findings together with the previous diagnostic information you provided, including the Windows BlueScreen and LiveKernelEvent 141 reports, as well as the extensive troubleshooting already completed, we do not have additional FINAL FANTASY XIV-specific troubleshooting to recommend at this time.

Since the reported behavior has included system-level instability in addition to the game client crashes, we recommend continuing the investigation with Microsoft Windows support, AMD support, or the PC/component manufacturer as appropriate. They may be able to provide further assistance in determining the underlying cause of the Windows, graphics driver, or hardware-level events being reported by the system.

We understand that you have spent considerable time working through the troubleshooting provided, and we sincerely appreciate your patience and the detailed information you have supplied throughout this process.

This thread will be moved to the 'Closed Concerns' sub forum as a result.


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