Login Error

[Radien]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 07/05/2026 12:48am est.
Frequency: recurring
World name: malboro
Character name: Agyrt Untryr
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Paladin 90
Party or solo: Solo
In-game time: N/A
Area and coordinates: N/A
Housing: N/A
Steps: attempted to log in after 4+ years of inactivity. An error code displays stating, "unable to create character config data. repeated attempts to log in resolve with the same error.

[Jeeqbit]

Most likely OneDrive preventing the gamer from writing files. You can also try running the launcher as an Administrator, or adding FFXIV and your Documents\My Games directory to your Windows Defender exceptions.

This is a situation where knowing your operating system info is important, and you didn't provide this info, so it'll likely end up in Insufficient Information.

[Pudringchumenes]

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

I am so sorry for the trouble you’ve experienced.

The "Unable to create character config data" error usually means your game client lacks permission to read or write to the folder where your settings are saved, or those local files have become corrupted. It can also be triggered if cloud services sync your documents folder and run out of space.

Here are the most effective ways to fix it:

Disable Read-Only Permissions: Navigate to Documents\My Games and right-click the FINAL FANTASY XIV - A Realm Reborn folder. Select Properties, uncheck the Read-only box, and click Apply.

Run as Administrator: Close the game, right-click your FFXIV shortcut or launcher, and select Run as administrator to bypass permissions issues.

Check Cloud Storage: If you use OneDrive or iCloud, ensure it hasn't filled up all its allotted storage. Temporarily pausing OneDrive syncing can also prevent it from blocking game files.

Rename or Rebuild Config Folders: If a file is corrupted, you can force the game to make a fresh one. Go to Documents\My Games, and rename FINAL FANTASY XIV - A Realm Reborn to something like Backup_FFXIV. When you launch the game, a clean folder will be generated.

Check Antivirus/Windows Defender: Sometimes aggressive security software blocks FFXIV from writing files. Try adding the game's executable file or the My Games folder to your antivirus exclusion list.

Please give it a try and let us know if everything is working smoothly now. If you're still experiencing issues, please reach out to us.

Hope to see you online!
Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Thampbayoyows]

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.'
If anyone is still having this problem, please create a new thread and we will assist you in any way we can.


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