Lagging/Packet Loss Issues

[CappuccinoGuil]

I'm having some strange lag issues, which I assume are packet loss. They happen around the same time, between 7 PM and midnight Brazil time. I'm connected to a North America server and this happens with all my characters. I logged in earlier in the day and played just fine, but two days in a row, around the same time, the issues happened.

I'll perform an action like summon a mount and it takes 4 seconds for it to register. Fighting enemies is the same, the combo prompt won't appear for 4 seconds. Strangely, at one point the other players in the city wouldn't move until I began moving, and when they did move, they shot all around the place, zooming and skating about. I've asked friends and they have no issues. This has never happened before.

I'm playing on PC (Windows 10), connected by ethernet cable, checked my speed, all's well. I'll contact my ISP and see if they know of anything.

[Pudringchumenes]

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

I'm sorry to hear about the lag issues you're experiencing. It appears you are currently using the Windows 10 operating system.To ensure the best and most secure experience, we now require Windows 11. Please review the hardware and software requirements using this article: System Requirements

https://na.finalfantasyxiv.com/system_requirements/

I really hope this help! But if you're still experiencing any issues, just let us know and we can look into it further.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[CappuccinoGuil]

Thank you for getting back to me on this, I appreciate the help. I would like to point out three things:
- The issues I'm running into are time-specific. I have run tests and in different times, I'm having packet loss.
- I've done the tracer route test and have gotten my usual ms in the 100s, which is expected, then gotten 600-900 ms at a different time of day.
- I have called my ISP and my connections are stable and fine.

I can send the tracer route test results if you'd like. In summary, the game is running fine at some times of the day, then I hit massive ms spikes at other specific times, consistently. Neither of which I would assume has to do with the OS. I would very much like o avoid changing to Windows 11 for various technical concerns.

[Ukhisteysubuh]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please be informed that the minimum operating system requirement for Final Fantasy XIV Online is Windows® 11 64 bit. While we understand your concern that this issue consistently occurs within the time frame you provided, we cannot rule out the possibility that your operating system may be contributing to the latency spikes you are experiencing.

We strongly recommend updating your system to meet the game's minimum requirements. If the issue persists after doing so, we will be happy to investigate further.

Here's the link for the Final Fantasy XIV Online System Requirements for your reference: https://na.finalfantasyxiv.com/system_requirements/

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Pudringchumenes]

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

I’m checking in to see if you are still experiencing an issue, or if you’ve already managed to get it sorted out.

If you no longer need assistance, I will go ahead and close this thread. However, if you are still having trouble, please reply directly to this thread and I will get right to work on a solution for you.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Ukhisteysubuh]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We hope that the issue has been resolved on your end. We will now be closing this thread. Should you have further concerns, please don't hesitate to post on the FFXIV Technical Support forums so that we can assist you.*

Thank you for visiting the Final Fantasy XIV Technical Support Forums!