game keeps on crashing

[-Mira-]

Hello my dears,

So let me paint the problem. The game starts up like normal I get the menu all seems fine and good. Then depending on which character I select it will eitherway crash upon loading in. That's said I select the character you get the nice load screen and... game closes...
(Malboro character, she is in Lavender Beds)

On an other character (on Kujata) the character does load in, I can enter the FC house she is parked in front of (Mist) but when I open the FC menu and want to check the member list it blanks and the game crashes

My Ragnarok Alt also crashes in the load screen (also in Mist)

I have no addons my game is pure as it was downloaded, and I redownloaded it a few times to see if it fixes things, but alas, no. I think something inside the laptop isn't happy with the game. Software side probably. Something in the drivers, but I have no clue what it could be.

Do have to say my game isn't on the C drive since Dawn Trail because the game is too big for my C drive. I got a laptop that has C on a smaller SSD, then a D drive of a TB HDD and I have an external SSD (E drive) of a TB on the side it's on a solid spot can't move.

The problem persists no matter if I home the game on D or E. I suspect I'd even have it if I could place the game on C which really isn't possible I only have 67,6 GB left on there (not a joke, I know the number makes its rounds as a meme thing)

I did have some error in the start, but now it just crashes without flair when I try to do anything.

For the time being I can still log in on my steamdeck, but I like to have my options in general my laptop is fine. I was able to play main DT from the external SSD (E drive) just fine, just the patches since are so/so I had this problem once before but one patch sort of fixed it about last Summer perhaps, and it was good for a while I thought. Until lately it just being a cardhouse yet again. So I haven't really been able to play as much as I'd like.

I can add system information in a next post I just didn't feel like smushing it in this post.

Thank you for reading, hopefully we can find a solution

[-Mira-]

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bits (6.2, build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F.11
SYSTEM_LANGUAGE Nederlands (Landinstelling: Nederlands)
SYSTEM_MEMORY 16224.176MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32096.176MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.241GB SYSTEM_FREEDISC_SPACE 68.582GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 214.117GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 733.388GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 Intel(R) UHD Graphics 630
GRAPHICS_CHIP Intel(R) UHD Graphics Family
GRAPHICS_VRAM 128.000 MB
GRAPHICS_SHARED_VRAM 8112.088 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d60a3faa7932ec00\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d60a3faa7932ec00\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d60a3faa7932ec00\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d60a3faa7932ec00\igd12umd64.dll
GRAPHICS_DRIVER_VERSION 27.20.0100.8729 9/11/2020 02:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown NVIDIA GeForce GTX 1650
GRAPHICS_CHIP NVIDIA GeForce GTX 1650
GRAPHICS_VRAM 12047 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_36c95f85010f287d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_36c95f85010f287d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_36c95f85010f287d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_36c95f85010f287d\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0016.1047 5/19/2026 02:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Headphone (Realtek(R) Audio) {AE33B139-6E4A-413F-B378-0F23C63B4E06}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9049.1 10/20/2020 02:00:00
SOUND Hoofdtelefoon (39620113 Hands-Free AG Audio) {AEA859F3-2DA6-444D-B581-125DC4FE1AB6}
SOUND_DEVICE_NAME BthHfAud.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/7/2025 02:00:00
SOUND Hoofdtelefoon (39620113 Stereo) {84DDDFFC-D505-44EB-9C2A-E5AAB29836E7}
SOUND_DEVICE_NAME BthA2dp.sys
SOUND_DRIVER_VERSION 10.0.19041.1 12/6/2019 02:00:00
SOUND Luidsprekers (FaceRig Virtual Audio Driver) {4BC1F774-C821-45C1-9F5E-AF7A01502888}
SOUND_DEVICE_NAME Larmkanal.sys
SOUND_DRIVER_VERSION 1.0.0.0 4/1/2015 02:00:00
SOUND Speaker (Realtek(R) Audio) {37B8205F-018D-4964-B822-43FE7D08B3AC}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9049.1 10/20/2020 02:00:00
INPUT Muis {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Toetsenbord {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT G713 Keyboard {B0FF1970-610E-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
INPUT G713 Keyboard {B0FFB5B0-610E-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {AFC98DA0-E92E-11E9-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT G713 Keyboard {B100A010-610E-11F0-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT G713 Keyboard {B1011540-610E-11F0-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {AFCA02D0-E92E-11E9-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HP Wireless Button Driver {AFCA7800-E92E-11E9-8008444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Wireless Controller {B1C97B80-E95E-11E9-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1

[Mojxselvoarx]

Thank you for posting in the Final Fantasy XIV Technical Support Forums

Please try the following troubleshooting methods in order to resolve the issue:

- Verify the files within your Steam “Library” folder, right click the game you are having trouble with, and choose ‘Properties’ > ‘Local Files’ > “Verify integrity of game cache”. This will verify that the game is installed properly.

-Launch FINAL FANTASY XIV as an administrator through Steam by going to the game in your library, then navigate over to 'Properties' > 'Local Files' >'Browse Local Files', search for the .exe file for FFXIV, then right-click the file and click 'Properties' >'Compatibility' > check 'Run this program as an administrator'.

- Clear the Steam cache by opening the Settings panel by selecting Steam. Once there go to 'Settings'. Once in the 'Settings' panel, select the 'Downloads' tab. At the bottom of the page, click 'Clear Download Cache' and then select 'Okay' to continue the process. Once the cache is cleared, please log into Steam again.

- Uninstall and reinstall the Steam application itself.

- Make sure Steam and FINAL FANTASY XIV are installed on the same drive. If not, we advise install both on the C drive.

- Ensure Steam is the only program running in the background. Close any additional programs as they may interfere with the game's running environment.

- Make sure Steam and both FINAL FANTASY XIV are allowed through any anti virus software or fire walls.

- Update your Windows Operating System using Windows Update. Make sure to install any optional updates as these aren't installed automatically.

-Perform a clean boot by doing the following: Open the Task Manager and select the 'Start Up' Tab. disable everything here and restart the PC.


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