"unexpected error"

[Mojxselvoarx]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.


There are a few fixes you can try to solve the issue, but first of all, it can be caused by overloaded servers. You can try to restart the game a few times, until it disappears. It’s caused by a high amount of players trying to log in at once. Otherwise, it can be an issue relating to a conflict with some background processes of your platform or the game’s files. In this case, the basic fixes will still be to restart your platform, launcher and game, as well as troubleshoot your home network. Next, you’ll want to check your game files. You have to right-click the game’s folder and check the files using whatever software you have installed, such as a feature of your antivirus of choice or Microsoft Defender.

Additionally, Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.


Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[ThreeBeastSmile]

This is a simplistic and probably dumb thing to suggest, but seeing how I don't think you've listed this as a thing you've tried (but you might've), have you tried to right-click and select "Visit Another World Server" as that character? Or if not that, tried to Data Center hop? Just sounds really weird, not sure how character files could become corrupt just for logging out somewhere specific that may have been having issues.

[marhawkman]

This is a simplistic and probably dumb thing to suggest, but seeing how I don't think you've listed this as a thing you've tried (but you might've), have you tried to right-click and select "Visit Another World Server" as that character? Or if not that, tried to Data Center hop? Just sounds really weird, not sure how character files could become corrupt just for logging out somewhere specific that may have been having issues.

Oh, yeah tried that. Was one of the first things I had a friend suggest. It still crashed and at the same exact point.

My best guess is that the character settings data is somehow corrupted. If I try to create a backup... CRASH!

Additionally, Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

uh, ok.....



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P3.90
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16315.441MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 24251.441MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.865GB SYSTEM_FREEDISC_SPACE 116.542GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 122.561GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.983GB SYSTEM_FREEDISC_SPACE 314.852GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 Radeon RX 580 Series
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
GRAPHICS_VRAM 8170.988 MB
GRAPHICS_SHARED_VRAM 8157.721 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0197843.inf_amd64_82ec9e2b79afe28f\B025592\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0197843.inf_amd64_82ec9e2b79afe28f\B025592\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0197843.inf_amd64_82ec9e2b79afe28f\B025592\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0197843.inf_amd64_82ec9e2b79afe28f\B025592\amdxc64.dll
GRAPHICS_DRIVER_VERSION 31.00.21924.0061 12/10/2025 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND Headphones (AK-9) {A8AAAEBD-77F0-42B2-82A0-43E4B94EFBD2}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 19:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT 2.4G Receiver {87051160-C923-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT 2.4G Receiver {87053870-C923-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT OpticalMouse {5C264AF0-7A4C-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT 2.4G Receiver {87055F80-C923-11F0-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT 2.4G Receiver {87055F80-C923-11F0-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT OpticalMouse {5C26C020-7A4C-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
INPUT AK-9 {EE2AC0B0-8141-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT AK-9 {EE2AE7C0-8141-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT 2.4G Receiver {87055F80-C923-11F0-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Space Empires II
Space Empires I
AMD Chipset Software
Battle.net
Diablo II Resurrected
Diablo IV
Diablo IV - Server Slam
Diablo IV Beta
FreeOrion 0.5 (build 2023-02-16.e7bdb97)
Google Chrome
Pokemon Uranium
Pokémon 2000 Browser
RealPlayer
Rockstar Games Launcher
Rockstar Games Social Club
Space Empires Compilation
Steam
Ubisoft Connect
Assassin's Creed Syndicate
FINAL FANTASY XIV ONLINE
Launcher Prerequisites (x64)
Minecraft 1.8.9
Google Update Helper
JC-AM100
AMD PCI Driver
vc2012_redist
AMD PSP Driver
OpenOffice 4.1.7
AMD Ryzen Balanced Driver
MAMP & MAMP PRO version 5.0.5
AMD SBxxx SMBus Driver
NVIDIA PhysX
Promontory_GPIO Driver
vs2015_redist x86
Arc
UpdateService
AMD GPIO2 Driver
AMD_Chipset_Drivers
Streamlabs OBS 1.4.0
7-Zip 19.00 (x64)
AMD Software
Clean Flash Player 34.0.0.282
CPUID CPU-Z 1.76
CPUID HWMonitor 1.28
HWiNFO64 Version 6.28
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
PokeMMO
Kingdoms of Amalur: Reckoning™
Kingdoms of Amalur: Re-Reckoning
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RISK: Global Domination
Gunfire Reborn
Tiny Tina's Wonderlands
Roboquest Demo
Lust from Beyond: Scarlet
Space Empires III
Palworld
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Sid Meier's Civilization VI
Monster Hunter Wilds Beta test
Silence of the Sleep
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Total War: SHOGUN 2
FINAL FANTASY X/X-2 HD Remaster
Barony
Fallout 4
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SMITE
Master of Orion 2
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Octahedron: Transfixed Edition
Titan Quest Anniversary Edition
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Star Trek: Bridge Crew
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Deep Rock Galactic
Warhammer: Vermintide 2
Monster Hunter: World
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Pandemic: The Board Game
Robothorium
MechWarrior 5: Mercenaries
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Among Us
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RyzenMasterSDK
AMD Settings
AMD User Experience Program Installer
Branding64
AMD WVR64
AMD DVR64
MTG Arena
Epic Games Launcher Prerequisites (x64)

[marhawkman]

FOUND IT!

The corrupted file was "Macro.dat" in the folder "FFXIV_CHR004000174C8683B5"

Deleting that fixed it!!!!

[marhawkman]

How i found the corrupted file was to not copy the install directory, but to MOVE it to another drive. THAT file could not be moved.

[Mojxselvoarx]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.


We are glad to hear that you were able to resolve the issue. As the issue has been resolved, this thread will be moved to the "Closed Concerns" sub forum.


Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!