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  1. #1
    Player
    Zelana's Avatar
    Join Date
    May 2012
    Posts
    9
    Character
    Zelana Solaria
    World
    Sargatanas
    Main Class
    Marauder Lv 50

    Prophecy Inspection

    Twice, I have logged on ready to receive the cutscene for this quest and twice I have been stuck looking at a black screen that won't do anything until I crash the game. When I log back in, I'm standing beside the bed as if I just got up and the quest won't let me continue. I once tried logging out, waiting for a few minutes, then trying again, but I just woke up normally that time. I can't think of anything else to do to finish off this quest. Not even sure what anyone else can do about it either, but I wanted to let someone know there was an issue.
    (0)

  2. #2
    Player HiirNoivl's Avatar
    Join Date
    Mar 2011
    Posts
    3,642
    Character
    Hiir Noivl
    World
    Mateus
    Main Class
    Marauder Lv 50
    I had this "black screen" issue when I did that quest too.

    Try moving your character around or hitting a "confirm" key. I'm not sure how I got it to work in the end tho.

    EDIT: Yep, hit your ENTER key or the confirm button on your gamepad.
    (0)
    Last edited by HiirNoivl; 08-25-2012 at 12:57 AM.

  3. #3
    Player
    Zelana's Avatar
    Join Date
    May 2012
    Posts
    9
    Character
    Zelana Solaria
    World
    Sargatanas
    Main Class
    Marauder Lv 50
    I did try to hit ESC but it just said that I couldn't skip that cutscene.
    (0)

  4. #4
    Player HiirNoivl's Avatar
    Join Date
    Mar 2011
    Posts
    3,642
    Character
    Hiir Noivl
    World
    Mateus
    Main Class
    Marauder Lv 50
    yes, I got that message too. Just keep trying.
    (0)

  5. #5
    Player
    Umo's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    799
    Character
    Umo Heima
    World
    Ragnarok
    Main Class
    Black Mage Lv 80
    Quote Originally Posted by Zelana View Post
    I did try to hit ESC but it just said that I couldn't skip that cutscene.
    Just hit Enter instead of ESC. It worked for me.
    (1)
    English is not my mother language. I'm trying to do my best, so please don't be rude...

    ¡Únete a la Comunidad en español de FFXIV en MeWe!
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  6. #6
    Moderator Verytus's Avatar
    Join Date
    Apr 2012
    Posts
    123
    Thank you very much for posting your concerns about getting stuck in a black screen when a cut scene comes up. In order to best assist you with this issue we will be needing some additional information. While some of this information may seem irrelevant, it is best to have as much information as possible in these cases. Once this is filled out we will submit this for review for you.


    ISP:
    Type of Internet Connection:
    Internet Connection Speed:
    Date & Time:
    Frequency:
    Character Name:
    Race:
    World:
    Class/Skill Rank:
    Area and Coordinates:
    Party or Solo:
    NPC Name:
    Monster Name:
    In-Game Time:
    Steps:
    1.
    2.
    3.
    <*Add more steps if necessary.>
    (0)

  7. #7
    Player HiirNoivl's Avatar
    Join Date
    Mar 2011
    Posts
    3,642
    Character
    Hiir Noivl
    World
    Mateus
    Main Class
    Marauder Lv 50
    Verytus: I had this problem too.

    ISP: Insight Broadband
    Type of Internet Connection: Cable
    Internet Connection Speed: 10 megs
    Date & Time: don't remember
    Frequency: Once
    Character Name: Hiir Noivl
    Race: Dunesfolk Lalafell
    World: Balmung
    Class/Skill Rank: I'm not sure what I was when this happened.
    Area and Coordinates: Uldahn Inn
    Party or Solo: solo
    NPC Name: Hildibrande
    Monster Name: ... lol Hildibrand
    In-Game Time: Don't remember
    Steps: When I logged into end after getting the quest "Prophecy Inspection" the screen held the Loading... Black screen for a long time, it was like 5 to 7 minutes. After "Loading..." nothing would happen until you pressed the enter key or confirm button. Then the cutscene would begin.
    (1)

  8. #8
    Player
    Raldo's Avatar
    Join Date
    Jul 2011
    Posts
    2,563
    Character
    Raldo Volca
    World
    Coeurl
    Main Class
    Marauder Lv 80
    For some reason, the black screen sits on top of the first text window. You'll see the text that you're confirming for a split second before after hitting the enter key (or clicking on the screen).

    I believe it says "[Player name]..."
    (2)

  9. #9
    Player
    Zelana's Avatar
    Join Date
    May 2012
    Posts
    9
    Character
    Zelana Solaria
    World
    Sargatanas
    Main Class
    Marauder Lv 50
    Enter worked perfectly. Thank you very much. Although, I have to say that I think I'd rather have Nael wake me up over Hildibrand. :P
    (1)