Prophecy Inspection

[Zelana]

Twice, I have logged on ready to receive the cutscene for this quest and twice I have been stuck looking at a black screen that won't do anything until I crash the game. When I log back in, I'm standing beside the bed as if I just got up and the quest won't let me continue. I once tried logging out, waiting for a few minutes, then trying again, but I just woke up normally that time. I can't think of anything else to do to finish off this quest. Not even sure what anyone else can do about it either, but I wanted to let someone know there was an issue.

[HiirNoivl]

I had this "black screen" issue when I did that quest too.

Try moving your character around or hitting a "confirm" key. I'm not sure how I got it to work in the end tho.

EDIT: Yep, hit your ENTER key or the confirm button on your gamepad.

[Zelana]

I did try to hit ESC but it just said that I couldn't skip that cutscene.

[HiirNoivl]

yes, I got that message too. Just keep trying.

[Umo]

I did try to hit ESC but it just said that I couldn't skip that cutscene.

Just hit Enter instead of ESC. It worked for me.

[Verytus]

Thank you very much for posting your concerns about getting stuck in a black screen when a cut scene comes up. In order to best assist you with this issue we will be needing some additional information. While some of this information may seem irrelevant, it is best to have as much information as possible in these cases. Once this is filled out we will submit this for review for you.


ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

[HiirNoivl]

Verytus: I had this problem too.

ISP: Insight Broadband
Type of Internet Connection: Cable
Internet Connection Speed: 10 megs
Date & Time: don't remember
Frequency: Once
Character Name: Hiir Noivl
Race: Dunesfolk Lalafell
World: Balmung
Class/Skill Rank: I'm not sure what I was when this happened.
Area and Coordinates: Uldahn Inn
Party or Solo: solo
NPC Name: Hildibrande
Monster Name: ... lol Hildibrand
In-Game Time: Don't remember
Steps: When I logged into end after getting the quest "Prophecy Inspection" the screen held the Loading... Black screen for a long time, it was like 5 to 7 minutes. After "Loading..." nothing would happen until you pressed the enter key or confirm button. Then the cutscene would begin.

[Raldo]

For some reason, the black screen sits on top of the first text window. You'll see the text that you're confirming for a split second before after hitting the enter key (or clicking on the screen).

I believe it says "[Player name]..."

[Zelana]

Enter worked perfectly. Thank you very much. Although, I have to say that I think I'd rather have Nael wake me up over Hildibrand. :P