When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 5/5/26 11AM
Frequency:
World name: Halicarnassus
Character name: BelladonnaBalinor
Retainer name:
NPC name: hardiboiled
Monster name:
Class/Level: Summoner Lev. 100
Party or solo: solo
In-game time:
Area and coordinates: solution nine x:17.0 y: 18.3
Housing:
Steps:
1. clicked to turn in Meteorites and meteor-wrongs
2. finish cut scene
3. stuck on loading screen
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i5-13400F (16 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS 6.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16225.973MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22369.973MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.520GB SYSTEM_FREEDISC_SPACE 284.017GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 4060
GRAPHICS_CHIP NVIDIA GeForce RTX 4060
GRAPHICS_VRAM 7956.000 MB
GRAPHICS_SHARED_VRAM 8112.986 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e980fd2c7c4fce8e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e980fd2c7c4fce8e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e980fd2c7c4fce8e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e980fd2c7c4fce8e\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.9597 3/16/2026 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY2 NVIDIA GeForce RTX 4060
GRAPHICS_CHIP NVIDIA GeForce RTX 4060
GRAPHICS_VRAM 7956.000 MB
GRAPHICS_SHARED_VRAM 8112.986 MB
GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e980fd2c7c4fce8e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e980fd2c7c4fce8e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e980fd2c7c4fce8e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e980fd2c7c4fce8e\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.9597 3/16/2026 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND Headphones (High Definition Audio Device) {1E2536B0-4A4A-4E05-9FB8-4B7A7F3DF4FD}
SOUND_DEVICE_NAME HdAudio.sys
SOUND_DRIVER_VERSION 10.0.26100.8246 4/10/2026 17:00:00
SOUND Speakers (2- onn MicrophoneSolid State Sy) {F3D332D2-39FB-44FA-A392-55D7C4AC5484}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.26100.8115 3/20/2026 17:00:00
SOUND Speakers (High Definition Audio Device) {325B4AA8-E155-4429-84D7-75A691E33F42}
SOUND_DEVICE_NAME HdAudio.sys
SOUND_DRIVER_VERSION 10.0.26100.8246 4/10/2026 17:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {498AE930-E31A-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
INPUT onn MicrophoneSolid State Sy {B800A000-5F4B-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair Gaming HARPOON RGB Mouse {498D0C10-E31A-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {498D5A30-E31A-11EF-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair Gaming HARPOON RGB Mouse {498D8140-E31A-11EF-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair Gaming HARPOON RGB Mouse {498D8140-E31A-11EF-8008444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair Gaming HARPOON RGB Mouse {498DCF60-E31A-11EF-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {498DF670-E31A-11EF-800A444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Diablo III
Diablo IV
StarCraft II
Steam
EA app
It Takes Two
FINAL FANTASY XIV ONLINE
Intel(R) Chipset Device Software
Intel(R) Chipset Device Software
Epic Online Services
Intel® Software Installer
SignalRgb Machine-Wide Installer
Sun Haven
Insurgency
The Elder Scrolls IV: Oblivion
Liar's Bar
R.E.P.O.
Golf With Your Friends
Intel(R) Management Engine Components
7-Zip 19.00 (x64 edition)
Intel(R) Chipset Device Software
Intel(R) Management Engine Driver
Dynamic Application Loader Host Interface Service
Elsword version EN.L.221103.0.1
Office 16 Click-to-Run Extensibility Component
NVIDIA Graphics Driver 595.97
NVIDIA App 11.0.6.383
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.11821.36727370
NVIDIA HD Audio Driver 1.4.5.7
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.6.0
NVIDIA Virtual Audio 4.65.0.12
EA app
Intel(R) LMS
Intel(R) Management Engine Components
Documentation Manager

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: