loosing my house no warning

[Madarame21]

i been playing all week for do the new dungeons i just login today and see i lost my personal house. no warning nothing i am in goblin my house is in ishgard plot 27... i forgot the ward... i didn't get my stuff back or something there no mail. what to do?

[Pudringchumenes]

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

I am truly sorry to hear that. I understand how frustrating it is to lose progress you worked hard on.

To make sure this gets resolved correctly, I’ll need to redirect you to our in-game support team. I don’t have access to in-game character data from here, but a GM can review and fix this. For assistance with an in-game issue, please contact a Game Master. To contact a Game Master please type “/supportdesk”, which will bring up the menu to contact a Game Master for further assistance.

Please let us know if there is anything else I can assist you with today.

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[Thampbayoyows]

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center or Game Masters is necessary to resolve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!