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  1. #1
    Player

    Join Date
    Aug 2012
    Posts
    4

    Suspended Account

    I need a dev bad my husband account was suspended today the Internet was down at his work so he use the wifi from his neighbor and Se said his account is suspended they said to go into the e mail that's registered to his account and click the link but he never got that e mail and when he chicks forgot password and puts his e mail in it tells him there is no Se account with that e mail address but it can't be right that e mail address has all the e mails from Se for each month of billing can a dev send a new change of password to his e mail so he can log back in
    His e mail is icelord1@yahoo.com
    From excalibur server any kind of help will be appreciated thanks
    (0)

  2. #2
    Player
    Leowilde's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    1,088
    Character
    Aegis Corona
    World
    Phantom
    Main Class
    Dragoon Lv 88
    The same thing happened to me just now. I occationally get the account lock due to swapping connection and sometimes typing the wrong pasword. Everytime, I get the email with the password reset link, but not this time. No email arrived. So I headed to the SE support center and typed in my email adress to get the email resent. But nope, nothing. :/ So I'm kinda stuck now.
    (0)

  3. #3
    Player

    Join Date
    Aug 2012
    Posts
    4
    Must be happening to everyone that's getting suspended today someone must be slacking at Se lol my husband will have to wait till tomorrow and hopes he gets it Monday thanks guys
    (0)

  4. #4
    Player
    Leowilde's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    1,088
    Character
    Aegis Corona
    World
    Phantom
    Main Class
    Dragoon Lv 88
    If this is happening to many people, I can perhaps relax a bit. So long as I know noone have hacked my account. o_o;
    (0)

  5. #5
    Player

    Join Date
    Aug 2012
    Posts
    4
    Must be happening to everyone that's getting suspended today someone must be slacking at Se lol my husband will have to wait till tomorrow and hopes he gets it Monday thanks guys
    (0)

  6. #6
    Player

    Join Date
    Aug 2012
    Posts
    4
    Till nothing ohhh well
    (0)

  7. #7
    Player
    Raldo's Avatar
    Join Date
    Jul 2011
    Posts
    2,563
    Character
    Raldo Volca
    World
    Coeurl
    Main Class
    Marauder Lv 80
    Alternatively, if you use a security token, you will not run into this issue.
    (0)