I’m having a recurring issue where after patches or hotfixes, my account seems to lose progress, my UI settings reset, and I sometimes get an error saying “unable to create character config files.” When this happens, I can’t log into my character.

I’ve even had old achievements pop again as if my progress rolled back. It eventually fixes itself, but it’s very inconvenient. I often have to restart the game multiple times or reinstall to get things back.
Today, I logged out briefly and came back to find my settings reset, my paladin gear missing, and weeks of progress gone. It feels like the game is reverting to an earlier state.

Since this has happened more than once, I wanted to report it as a possible Xbox bug in case others are experiencing the same issue.

I can’t figure out if it’s related directly to patches but it is extremely inconvenient.