PS5 overheating and how to fix it?

[Mogmi]

I started to have issues in dawntrail specifically the Jueno Raids and Occult Crescent where my PS5 constantly overheats and goes to a blank page saying to wait for the PS5 to cool down, It causes me not to be able to play or experience the content is there anyway i can fix this issue somehow by tweaking some settings? Need advice on this matter.

[Thampbayoyows]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.


If you are experiencing issues with the PlayStation version of Final Fantasy XIV, please try the following:

■ Perform a system update on your PlayStation®5

Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.
PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game.
Also consider inserting the devices to different USB ports or removing and reinserting them.

■ Re-install FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by re-installing the game.
If all else fails, try doing a system restore/factory reset on the system as a last resort as follows:
1. Navigate to the Settings menu (cog icon)
2. Select System software
3. Select Reset options
4. Select Reset your console
5. Select Reset
We hope this information is helpful.

If the installed data has been corrupted, the issue may be resolved by re-installing the game.

Additionally, if you are using the PlayStation 5 specific version of the game client, try using the PlayStation 4 original version to see if that may help as an optional solution.

We hope this information is helpful.


Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[DPZ2]

I started to have issues in dawntrail specifically the Jueno Raids and Occult Crescent where my PS5 constantly overheats and goes to a blank page saying to wait for the PS5 to cool down, It causes me not to be able to play or experience the content is there anyway i can fix this issue somehow by tweaking some settings? Need advice on this matter.

It may be a hardware issue.

My son had the same kind of issues (well, actually, the PS5 simply powered itself off). It's a thermal trigger, not software. Check things like placement of the PS5 for good airflow, there are some dust-catching bits you get to by removing the side plates and vacuuming. It's possible that the room temperature is the culprit (80 degrees Fahrenheit), perhaps a small fan blowing near (but not directly at) the console can help.

You could also take it into a repair shop to check the heatsink/thermal paste. Don't do those yourself unless you run a repair shop yourself.