Unable to play after recent update.

[PosesedRaven]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 10:26PM CST, 03/22/26
Frequency: Every Start Up
Steps: These are my steps to trying to run the game after the update week ending 03/14/26/
1. Open Launcher
2. Successfully Log into Launcher
3. Select Play
4. Game Window Flashes Then Closes
5. No Error Message Popup
*Add more steps if necessary

I have followed all the suggested troubleshoot options.

My current ticket number before being direct to the forums is:
t29998812:4163


-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU n/a (8 CPUs)
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS n/a
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16229.512MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 26981.512MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.154GB SYSTEM_FREEDISC_SPACE 121.009GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.066GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1667.385GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 3647.777GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce GTX 1050 Ti
GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
GRAPHICS_VRAM 4004.000 MB
GRAPHICS_SHARED_VRAM 8114.756 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6548260a81e093a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6548260a81e093a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6548260a81e093a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6548260a81e093a0\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8228 1/19/2026 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY2 NVIDIA GeForce GTX 1050 Ti
GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
GRAPHICS_VRAM 4004.000 MB
GRAPHICS_SHARED_VRAM 8114.756 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6548260a81e093a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6548260a81e093a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6548260a81e093a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6548260a81e093a0\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8228 1/19/2026 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown Intel(R) HD Graphics 4600
GRAPHICS_CHIP Intel(R) HD Graphics Family
GRAPHICS_VRAM 2160 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
GRAPHICS_DRIVER_VERSION 20.19.0015.4624 3/7/2017 19:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
GRAPHICS Unknown Meta Virtual Monitor
GRAPHICS_CHIP Unknown
GRAPHICS_VRAM 12118 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\virtualscreendriver.dll,c:\windows\system32\drivers\wudfrd.sys
GRAPHICS_DRIVER_VERSION Unknown 3/27/2023 19:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Digital Audio (S/PDIF) (3- High Definition Audio Device) {3273BDA2-0F64-4C07-82AC-7106D8F4C36C}
SOUND_DEVICE_NAME HdAudio.sys
SOUND_DRIVER_VERSION 10.0.19041.3636 10/18/2023 19:00:00
SOUND Digital Audio (S/PDIF) (3- High Definition Audio Device) {BC730F88-EFC5-4C8E-A7D1-77E0E15887C9}
SOUND_DEVICE_NAME HdAudio.sys
SOUND_DRIVER_VERSION 10.0.19041.3636 10/18/2023 19:00:00
SOUND Speakers (7.1 Surround Sound) {69D54EF2-23C1-4342-B01E-06C0A67C980B}
SOUND_DEVICE_NAME RZSurround.sys
SOUND_DRIVER_VERSION 4.10.42.816 9/17/2019 19:00:00
SOUND Speakers (Razer Barracuda X 2.4) {6CAB21CD-48CC-4F0F-B90B-98E939F48251}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 19:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {4D47C7F0-5F35-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {991E5BA0-7033-11ED-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga X {4D48B250-5F35-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Barracuda X 2.4 {816638A0-71B6-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga X {4D48D960-5F35-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga X {4D48D960-5F35-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga X {4D4A8710-5F35-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga X {4D4AAE20-5F35-11EF-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Barracuda X 2.4 {8166FBF0-71B6-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Huntsman Elite {991EF7E0-7033-11ED-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Huntsman Elite {991F1EF0-7033-11ED-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Huntsman Elite {991F4600-7033-11ED-8008444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Huntsman Elite {99207E80-7033-11ED-800A444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Diablo III
Google Chrome
OpenAL
7.1 Surround Sound
Razer Synapse
Steam
FINAL FANTASY XIV ONLINE
Launcher Prerequisites (x64)
GOG GALAXY
PS Remote Play
UE Prerequisites (x64)
Intel(R) Processor Graphics
Meta Quest Remote Desktop 1.33.0
Razer Cortex
Riot Vanguard
Speccy
Enshrouded
Chained Echoes
Borderlands® 4
Dota 2
The Darkness II
TaleSpire
Global VPN Client
UE Prerequisites (x64)
NVIDIA Graphics Driver 582.28
NVIDIA App 11.0.5.420
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.11504.36206172
NVIDIA HD Audio Driver 1.4.5.0
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.5.400
NVIDIA Virtual Audio 4.65.0.3
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[kwassant]

Had the same issue, it seems this specific driver and maybe generation combo doesn't play well with XIV (other games were fine)
I fixed it by using DDU to uninstall the driver and installed the 581.57 instead (that's the latest available for the GTX10 generation but studio instead of game ready, seems more stable)