Cant buy anything from the online store

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Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We appreciate your response! It's great to know that you were able to perform some of the troubleshooting steps on your end. However, we would still highly advise you to wait for a full twenty-four (24) hours after performing the troubleshooting steps for the recent i2501 error you received.

Should the issue still persist even after doing all the troubleshooting steps and waiting a full twenty-four (24) hours, kindly reach out to our support team and let them know that you've already completed the troubleshooting steps on your end, and waited a full twenty-four (24) hours, but the issue is still appearing.

You did mention that your account is under EU region, here's the link where you can reach out to our correct support team for your reference: http://support.eu.square-enix.com/index.php

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!