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  1. #1
    Player
    SkellCross's Avatar
    Join Date
    Jan 2022
    Posts
    15
    Character
    Iyrngeim Blanskyltwyn
    World
    Tonberry
    Main Class
    Arcanist Lv 100

    Launcher/Account/Forum Login Issues Via Optus (Australian ISP)

    Hello I've facing a bit of a odd problem, I am needing at the moment to turn on a VPN in order to login. It's not 100% of the time but it is often. I am aware of the Launcher Related issues for EU region master thread and as a Australian player playing on a Japanese Server I am unsure if my login is going through the EU services. However the issue has seemingly expanded to not just the launcher hence this thread

    I need the VPN to login here to the Forums/Lodestone, to Login to the Mogstation and the Online Store. Any front end that interacts with Login Services when the issue is occurring requires me to use a VPN, in addition to the Launcher needing a VPN

    Once I am logged in however, I can turn off the VPN and everything functions as normal. So I'm an Australian player who plays on Elemental JP (Account existed before OCE, do not wish to transfer), whose needing a VPN to login to with any of my account services/forums and to play. But once I am logged in I am okay to turn off the VPN.

    So the issue is clearly via my ISP and wherever the login services for my account are hosted, as once I am *past* these login services I no longer need a VPN, so there isn't an issue with connecting to the website/game itself. It is JUST the login services.
    (0)
    Last edited by SkellCross; 02-26-2026 at 12:41 PM.