What does FFXIV lack?

[Shurrikhan]

You're correct I used the wrong word.
EX is already mid-difficulty content, what they're asking for is just more low-difficulty content.

Then they're asking for more (to you) "low-difficulty" content that's not as low-difficulty as the existing 'low-difficulty' content. So what?

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For my part, though it's far from all or even the most important: repeatable 20-to-35-minute instanced and DF-able content somewhere between Savage and Extremes in difficulty but less dependent on memorization, e.g., keyless "~M+" but ideally where players choose the challenges they want to add.

Or, job distinction and alt-friendliness (in terms of both characters, and more importantly if job distinction were allowed, jobs). Note here that fights would have to be redesigned to actually leverage those distinctions without just forcing X job for Y fight each time.