Lost Savage loot due to disconnect mid‑roll – GM refused assistance

[Ascended]

During a Savage clear, I rolled on four items, including a 94 roll on an item I really need. While clicking Need on the last item, the game disconnected me mid-roll. Upon immediate reconnection, all items I rolled on were lost and had already been awarded to other players.

The loot roll timer would not have ended before I logged back in, yet my roll was discarded. This clearly shows the system does not account for reconnecting players during the roll process.

The disconnect occurred unexpectedly while my connection was stable, indicating a technical issue on the game/server side rather than any issue with my internet.

I submitted an in-game ticket. GMs stated they could not help because the items never entered my inventory, despite this being a disconnect during the roll process.

This blocks my weekly Savage progression due to loot lockouts. I have a screenshot showing the roll attempt as the disconnect occurred; available to support for verification.

I’ve escalated this via official support, but as this is time-sensitive, I’m posting publicly to ask whether Square Enix considers this acceptable behavior for paid endgame content.

[DarkArvan]

If you disconnect you have to right to get the loot, thats it since game release I believe.

The technical support forums can't help you with that. If Square Enix GM support won't do it, there is nothing you can do.

[Ukhisteysubuh]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We're sorry for the inconvenience this has given you, and we do understand the time sensitivity of this concern. Since this is an in-game issue, what we can still suggest is for you to reach out to our GM support for further information about the error you experienced within the game .

Should you have further questions you can post a new thread or reach out to our customer support through this link: https://support.na.square-enix.com/

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!