Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the inconvenience this has given you. It's good that you have tried some troubleshooting steps on your end. We just need a few information to take a closer look on this. Please refer to the information needed below:

•What plaform are you currently using? (Steam/Windows)
•Other than restarting your computer and router, have you done other troubleshooting steps?
•May we know what Windows version you have on your device?

This could be a possible connection issue, we'll look forward for your response so we can check further.

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