Friend bought a game code on promotion and it's missing...

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Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience you may have experienced when attempting to access your code. Should you have purchase the digital download of a game from the SQUARE ENIX Online Store and have yet to receive the registration code, the email may be in the spam/junk folder. We would suggest checking all the folders in your email inbox, as the email may get redirected to other folders depending on spam filters. Should none of the folders contain the email, we do have another suggestion.

Additionally, if you purchased the game through the Mog Station, please note that you will not receive a registration code since the game would be automatically registered to your account. Please log into Mog Station and check to see if the game has been added to your account. We hope this information has been helpful.

It would still be best to have your friend or the account owner reach out to us or reach out to our customer support team through this link for further assistance: https://support.na.square-enix.com/

Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!