DirectX crashes immediately

[TheBlueSquid]

Upon launching, my game will freeze after a few minutes of play, displaying the error "A fatal DirectX error has occurred.(11000002)", crashing upon clicking the Ok button. This happens consistently since I returned to the game a few days ago.
Noteably, a new graphics security driver was released for my GPU today, however installing it resulted in the game no longer launching at all, so I have returned to the next newest driver for that reason, and am back to being able to play for only several minutes at a time before the directX error arises.
I have also attempted with a completely fresh install of the game, with the same results.



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FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU Intel(R) Core(TM) i5-14400F (16 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS H.60
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32607.211MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 39775.211MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.944GB SYSTEM_FREEDISC_SPACE 40.570GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.035GB SYSTEM_FREEDISC_SPACE 100.094GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1569.745GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY6 NVIDIA GeForce GTX 1070
GRAPHICS_CHIP NVIDIA GeForce GTX 1070
GRAPHICS_VRAM 8067.000 MB
GRAPHICS_SHARED_VRAM 16303.605 MB
GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8180 10/29/2025 11:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY7 NVIDIA GeForce GTX 1070
GRAPHICS_CHIP NVIDIA GeForce GTX 1070
GRAPHICS_VRAM 8067.000 MB
GRAPHICS_SHARED_VRAM 16303.605 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8180 10/29/2025 11:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY8 NVIDIA GeForce GTX 1070
GRAPHICS_CHIP NVIDIA GeForce GTX 1070
GRAPHICS_VRAM 8067.000 MB
GRAPHICS_SHARED_VRAM 16303.605 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (120Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8180 10/29/2025 11:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SOUND_DRIVER_VERSION 1.4.5.0 6/1/2025 11:00:00
SOUND Headset (GSA 70 Communication Audio) {26D6A409-4221-4C6A-8CFF-ED0CD8BDBC88}
SOUND_DEVICE_NAME eposaudio.sys
SOUND_DRIVER_VERSION 1.3.1.0 4/24/2023 11:00:00
SOUND L2251p Wide (NVIDIA High Definition Audio) {F7E41E2C-6D15-42FD-A751-028617543F87}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 6/1/2025 11:00:00
SOUND S24D390 (NVIDIA High Definition Audio) {2D5D44BA-6B90-430D-AF6A-45828DABCC29}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 6/1/2025 11:00:00
SOUND Speakers (GSA 70 Main Audio) {56A81C54-5C89-4246-83DC-3F59618969C9}
SOUND_DEVICE_NAME eposaudio.sys
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SOUND Speakers (Steam Streaming Microphone) {7FCB1C97-C383-41B5-B20D-D91A105149F8}
SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
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Adobe Genuine Service
MSI Afterburner 4.6.5
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Big Stretch Reminder
Burning Crusade Classic
Canon IJ Scan Utility
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FINAL FANTASY XIV ONLINE
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Cisco AnyConnect Secure Mobility Client
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Epic Online Services
Java Auto Updater
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Gyazo 5.9.0.0
Java 8 Update 431
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Teams Machine-Wide Installer
EndNote X9
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Adobe Refresh Manager
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Intel® Processor Identification Utility 8.0.43
Geneious Prime 2021.1.1
Vortex
7-Zip 22.01 (x64)
AutoHotkey
CPUID CPU-Z 2.11
CrystalDiskInfo 9.2.3
HWiNFO64
Modrinth App
Mozilla Firefox (x64 en-US)
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Terraria
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Malwarebytes version 4.4.4.126
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ENE_QSI_Loki_HAL
Samsung USB Driver for Mobile Phones
Intel Processor Diagnostic Tool 64bit
Intel(R) Management Engine Components
blender
Epic Games Launcher Prerequisites (x64)

[Ennine]

HI
I have the same problem and I tried several things:
- I disabled Low Latency Mode
- I deactivated HAGS
- I disabled Steam and NVIDIA overlays
- I turned off the OC
- I did the file verification via the launcher
- I updated the NVIDIA drivers
But it kept giving me the same error either after 10 minutes or after an hour

Today I noticed that Windows installed PowerToys on me, specifically the version 0.96.1. I turned it off, and after 4 hours of playing, no crashes or errors. I don't know if this is the solution or if it's a combination of everything I've done so far, but so far it seems to be working.
I'll keep monitoring tomorrow too because maybe I just got lucky today.
I hope I was helpful to you.

[Thampbayoyows]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience you may be experiencing with game crashes. These DirectX crashes may be caused by a variety of issues.
We first suggest lowering the graphics settings in game, as the intense graphics in dungeons can cause the game to crash.
We also suggest updating your graphics card's drivers to the most recent version.
If the crashing persists after attempting these solutions, please make a post in the official bug forums so the development team may review the issue.

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!