A fatal DirectX error has occurred.(11000002)

[Ennine]

Hi,
For a few weeks now, the game has been giving me this error. Sometimes it happens after 10 minutes, other times after an hour. I've read various solutions, but none of them seem to work for me.
I have disabled OC, disabled Overlays, turned off low latency mode, disabled HAGS, and verified files from the Launcher. I can't figure out what to do, can you help me?

=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64 bit (6.2, build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU AMD Ryzen 5 5600X 6-Core Processor************* (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12* SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.10
SYSTEM_LANGUAGE italiano (Impostazioni internazionali: italiano)
SYSTEM_MEMORY 32694.086MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34742.086MB
SYSTEM_STORAGE C:\*** SYSTEM_HARDDISK_DRIVE*** SYSTEM_TOTALDISC_SPACE 441.736GB*** SYSTEM_FREEDISC_SPACE 142.206GB
SYSTEM_STORAGE D:\*** SYSTEM_HARDDISK_DRIVE*** SYSTEM_TOTALDISC_SPACE 1863.000GB*** SYSTEM_FREEDISC_SPACE 1449.098GB
SYSTEM_STORAGE E:\*** SYSTEM_HARDDISK_DRIVE*** SYSTEM_TOTALDISC_SPACE 902.199GB*** SYSTEM_FREEDISC_SPACE 392.096GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY6 NVIDIA GeForce RTX 3060
GRAPHICS_CHIP NVIDIA GeForce RTX 3060
GRAPHICS_VRAM 12108.000 MB
GRAPHICS_SHARED_VRAM 16347.043 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (165Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_210156e74c27f99d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_210156e74c27f99d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_210156e74c27f99d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_210156e74c27f99d\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.9186 1/20/2026 01:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND Altoparlanti (High Definition Audio Device) {B26E7D3A-F205-4260-AD77-972D00610909}
SOUND_DEVICE_NAME HdAudio.sys
SOUND_DRIVER_VERSION 10.0.26100.7627 1/15/2026 01:00:00
SOUND Altoparlanti (Steam Streaming Microphone) {DB5B2ABE-42D1-4C0B-81F7-972C251A4839}
SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SOUND_DRIVER_VERSION 8.33.15.17 7/28/2017 01:00:00
SOUND Altoparlanti (Steam Streaming Speakers) {752A8ECD-8BF9-451B-879A-1136E1447506}
SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SOUND_DRIVER_VERSION 17.56.13.764 7/20/2017 01:00:00
SOUND MSI G27C5 (NVIDIA High Definition Audio) {25FDFA80-8734-4426-9A31-028C642026B6}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.7 12/1/2025 01:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3* SYSTEM_GAMEPAD_BUTTON 8* SYSTEM_GAMEPAD_FOV 0
INPUT Tastiera {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 128* SYSTEM_GAMEPAD_FOV 0
INPUT HUION HID {696E0E60-B20E-11ED-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5* SYSTEM_GAMEPAD_BUTTON 7* SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {C50A1FD0-92BE-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 0* SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {B4375F00-7E29-11ED-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 897* SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {B4378610-7E29-11ED-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 3* SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {B437AD20-7E29-11ED-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 0* SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {4EB0C960-7EE6-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 573* SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {4EB228F0-7EE6-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 1024* SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {4EB2EC40-7EE6-11ED-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 3* SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {4EB36170-7EE6-11ED-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 1* SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {F223BB70-7F2C-11ED-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 1* SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver
{C50A46E0-92BE-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 652* SYSTEM_GAMEPAD_FOV 0
INPUT HUION HID {696E3570-B20E-11ED-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 0* SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {C50A46E0-92BE-11ED-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 3* SYSTEM_GAMEPAD_FOV 0
INPUT HUION HID {696E5C80-B20E-11ED-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5* SYSTEM_GAMEPAD_BUTTON 7* SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {C50A9500-92BE-11ED-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0* SYSTEM_GAMEPAD_BUTTON 0* SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Cyberpunk 2077
AMD Chipset Software
Battle.net
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Heaven Benchmark version 4.0
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GOG GALAXY
AMD PCI Driver
4K YouTube to MP3
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Drakengard 3 Original Soundtrack
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Tomb Raider: Anniversary
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WinRAR 6.10 (64-bit)
Core Temp 1.18
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PlayStation(R) PC SDK Runtime
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Office 16 Click-to-Run Licensing Component
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NVIDIA Driver grafico 591.86
NVIDIA App 11.0.6.383
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.11821.36727370
NVIDIA Driver audio HD 1.4.5.7
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.6.0
NVIDIA Virtual Audio 4.65.0.12
EA app
Epic Games Launcher Prerequisites (x64)
Apple Mobile Device Support

[Roxiu]

Have you tried forcing DirectX 11?

[Ennine]

No, I haven't tried.
How do I do it?

[Ennine]

I found PowerToys running in the background. I turned it off, and for the next four hours of gameplay, I had no issues. I'll keep an eye on it tomorrow in case it was just luck today.

[Uhgpaysuhbaliet]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Just in case you run into the issue again. Try these troubleshooting steps:
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure to disable or remove the Discord overlay as well to see if this helps for now.
- Disable Full Screen Optimizations. To disable this, please find the "ffxiv_dx11.exe" and right click it and select properties. Then under the compatibility tab there will be a check box labeled "Disable Full Screen Optimizations". Check it and click apply.
- Try to install game on different drive to see if this helps.
- Reinstall the game once more.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!