Well, in the case of Final Fantasy 11, the NPCs were added because the playerbase had become small enough and fractured enough between worlds that it was becoming almost impossible to make any kind of MSQ progress because you needed other players that didn't exist or you would get stuck because barely anything could be soloed over there unless you were a Beastmaster (which incidentally, we'll be getting ourselves here soon).
Final Fantasy 14 hasn't reached those critical levels of players, but the framework is still there if Sqaure-Enix has to go all in on Mass Trusts for every piece of content. It's even possible why they make all fights into strict memory games and roles are simplified in their execution; They're future-proofing for when there's no longer enough players to run said content and they flick on the NPC option across everything. It's also possible depending on how our version of Beastmaster works, it could be solo-friendly in that it provides its own NPCs by literally bringing a herd of creatures into even 8-man/24-man content where they play their roles like the tamed AI they are, you just have to watch out for yourself. (And even then, they've been adding the Willful Buff to more stuff.)



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