Once we receive the requested information, we will be happy to look into it further. Thank you again for visiting the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

- Platform: Standalone Windows or Steam?
Wired or WIFI connection?
Is a VPN being used when this occurs?
What ISP Is being used?

Once we receive the requested information, we will be happy to look into it further. Thank you again for visiting the Final Fantasy XIV Technical Support Forums!