To be fair, by their own design, this forum theoretically isn't going to be a 'neutral space'. For instance, you have to be subbed and remember to log in at least once every... uhmm... I forgot how many weeks (lol, 3 weeks IIRC?) before they just outright deny your post & it'll stay like that until you login again. Free Login campaign is another way to not pay a sub and still voice out your concern but that doesn't happen pretty often.

Despite all that 'barrier' however, that this many negative feedback still bubble up their way to this forum (with increasingly more frustration expressed as time goes by!) only makes me think how it shows their poor code of conduct when it comes to receiving, listening, and reacting to feedbacks in general.