Quote Originally Posted by Appleboops View Post
I don't know how much clearer I can be...



Anyway it's all good, but I disagree with your reply in any case.
You basically asked the person putting hamburgers in your drive-through bag about corporate policy. Of course you got a canned response.

Not that this isn't genuinely frustrating, but you really can't expect the people answering support tickets to have anything approaching an answer for you on that subject. It's something that, if they decide to compensate, the low-level support people will find out about exactly the same time we do.