unable to run installer

[FoxcatRena]

i am attempting to isntall ffxiv on my new laptop and i am unable to run ffxivsetup application i Recieve an error
"An error has occured. (-80)"
I have killed all background processes and done a clean boot and even ran as administrator. I am able to run ffxivsetup_ft and install with no problems and uninstall that version with no issues
<attempted this after it would not properly install to begin with>

[Roxiu]

i am attempting to isntall ffxiv on my new laptop and i am unable to run ffxivsetup application i Recieve an error
"An error has occured. (-80)"
I have killed all background processes and done a clean boot and even ran as administrator. I am able to run ffxivsetup_ft and install with no problems and uninstall that version with no issues
<attempted this after it would not properly install to begin with>

Found a similar topic where one of Square's forum support agents got involved. Check it out:

https://forum.square-enix.com/ffxiv/...4554?p=6771413

[FoxcatRena]

following up the mod response from there


i cant install the game to get a launcher to pull the system information from it
Platform is Windows standalone 2 different wireless connections used
Was a fresh install PC so just basic windows 11 updates
all other programs closed out firewall and virus scan software disabled

[Thampbayoyows]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please provide the following information:
Platform: Standalone Windows or Steam?
Type of connection (wired or wireless)
Other programs running while the game is playing (if any)
Were any update or changes made to the PC at the time of the crash?

Also, please provide a system report. Please go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Thampbayoyows]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to "Closed Concerns”.
If you have any more questions or concerns, please make a new thread in the technical support forums.

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