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  1. #1
    Player
    promptlygoing's Avatar
    Join Date
    Apr 2022
    Posts
    2
    Character
    Pylades Attica-bou
    World
    Sargatanas
    Main Class
    Gunbreaker Lv 100

    Game closes upon launch (Steam)

    Hello, my game keeps crashing after I log in and hit "Play" through the Steam client. The game window pops up with a black screen, then immediately goes unresponsive and closes. This is the crash log I have for it:

    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x68ebdaf1
    Faulting module name: ntdll.dll, version: 10.0.26100.7019, time stamp: 0x9c8f8241
    Exception code: 0xc0000005
    Fault offset: 0x000000000001d63c
    Faulting process id: 0xDD4
    Faulting application start time: 0x1DC5049CD518614
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\game\ffxiv_dx11.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: be435836-2c08-4bbb-ab2b-e198978d0777
    Faulting package full name:
    Faulting package-relative application ID:

    I've tried updating all my drivers (Window 11), have purged OneDrive from my PC, reinstalled the game twice, turned my computer off and on again. Any help would be appreciated.
    (0)

  2. #2
    Player
    promptlygoing's Avatar
    Join Date
    Apr 2022
    Posts
    2
    Character
    Pylades Attica-bou
    World
    Sargatanas
    Main Class
    Gunbreaker Lv 100
    Update, since it looked like it wasn't a file corruption issue (uninstall and reinstall did not help) I ended up backing up my files and reinstalling my entire Windows OS in the hopes it would fix whatever file pathway error was happening. It worked!
    (0)

  3. #3
    Moderator Honisixacodow's Avatar
    Join Date
    Jan 2025
    Posts
    54
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We are happy to hear you are no longer experiencing this issue. If you have any more questions or concerns, please post again in the technical support forums.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    (0)