Thank you for posting in the Final Fantasy XIV Technical Forums. Unfortunately as mentioned, the issue you are describing is something we are not able to assist with in the Technical Support Forums. If the account in question is North American in region, we advise to contact the North American support Center. We apologize for the inconvenience you have experienced but are happy to hear it is reportedly resolved.

This thread will be moved to ‘Closed Concerns' and we thank you again for your time and patience.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.