Good morning! Thank you for posting in the FINAL FANTASY XIV Technical Support Forums.

We apologize for the inconvenience you are experiencing with the “unexpected error” message. Based on the codes provided, this appears to be a DirectX 11 crash, which can happen when a graphics driver, overlay, or background process interferes with the game. Please try the following steps to help isolate the issue:

- Update or reinstall graphics drivers (NVIDIA/AMD) using a clean install option.
- Disable overlays such as Discord, Steam, NVIDIA, or AMD.
- Run the game as Administrator and check “Disable Fullscreen Optimizations” in the file properties for ffxiv_dx11.exe.
- Perform a clean boot: Open Task Manager → Startup tab → disable all non-Windows programs → restart the PC.
- Verify Windows is fully updated (including optional updates).
- If the game is installed on an HDD, try reinstalling on an SSD.

If the issue continues, please provide a system report from the launcher and confirm:
- GPU model and driver version
- Whether the crash happens in Fullscreen, Borderless, or Windowed mode
- Any other programs running while playing

Once we have that information, we can investigate further.

We hope we can be of assistance in helping you enjoy the exciting world of FINAL FANTASY XIV!