Disconnecting and lag issues

[Nyx_Nephele]

Good evening,
Ever since 7.2 I have been experiencing lag and instances of disconnection from the server. This is especially frustrating when raiding. I have read so many threads and tried so many things before coming to you... Please help me and end this misery

Are you using a VPN? No
Are you using a wired or wireless connection? wired
What Platform are you using? (Steam/Windows/Mac/PS4 etc.) Windows
Does the issue occur with one character or multiple characters? I only have one character
At what point do you get disconnected and/or are unable to connect? Typically in the middle of a duty
How often does the issue occur? Whenever running any sort of duty.
Any error messages or codes received? 90002 (edited)
How many applications/programs utilized while playing? just discord usually

Internet Service Provider: Cogeco
Region/State: Ontario Canada

All steps taken to resolve the issue:
- Called ISP. Modem is good and no 'echos' in line from house to the road
- Router firmware is up-to-date
- Graphics driver up to date
- Windows settings up-to-date
- Disabled Discord overlay
- Disabled NVIDIA overlay
- Disabled Steam overlay
- ipconfig /flushdns
- Tried trial of exit lag
- Disabled all start ups except Audio service and windows security
- Ran a trace route and I always seem to have a non-response at hop 16 [see under config data]
- Under Internet settings:

- Under the "Security" tab, move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.

Here is the system config info:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1502
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16227.145MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20835.145MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.256GB SYSTEM_FREEDISC_SPACE 41.948GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 901.920GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 643.434GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 Intel(R) UHD Graphics 630
GRAPHICS_CHIP Intel(R) UHD Graphics Family
GRAPHICS_VRAM 128.000 MB
GRAPHICS_SHARED_VRAM 8113.572 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e648bb2a2af8e9de\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e648bb2a2af8e9de\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e648bb2a2af8e9de\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e648bb2a2af8e9de\igd12umd64.dll
GRAPHICS_DRIVER_VERSION 30.00.0100.9805 7/22/2021 20:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY8 NVIDIA GeForce RTX 2080 SUPER
GRAPHICS_CHIP NVIDIA GeForce RTX 2080 SUPER
GRAPHICS_VRAM 7987.000 MB
GRAPHICS_SHARED_VRAM 8113.572 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d471cab2f241c3c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d471cab2f241c3c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d471cab2f241c3c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d471cab2f241c3c2\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8157 10/8/2025 20:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND Headphones (Arctis Pro Wireless Game) {35CDBBFF-61D6-4A19-B0AB-0DE8B07A5136}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.26100.6725 9/24/2025 20:00:00
SOUND Headset Earphone (Arctis Pro Wireless Chat) {DCFF7E88-F31F-430D-8E87-192E7FADFBFD}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.26100.6725 9/24/2025 20:00:00
SOUND Realtek Digital Output (Realtek(R) Audio) {97F7570F-F0BA-4FFD-A91C-CEDAF85D0049}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.8781.1 8/19/2019 20:00:00
SOUND VG27A (NVIDIA High Definition Audio) {5B494FE1-4FD9-4AEA-9ABD-7198F9229066}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 20:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT Arctis Pro Wireless {BBEAA100-2DA2-11EB-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard {F41BDF20-DB2D-11EA-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {90FB49B0-CE6F-11E9-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {90FF1A40-CE6F-11E9-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {90FF1A40-CE6F-11E9-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Arctis Pro Wireless {840088B0-32E1-11EB-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard {F41C0630-DB2D-11EA-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {90FF1A40-CE6F-11E9-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard {F41C0630-DB2D-11EA-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {90FF1A40-CE6F-11E9-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {90FF1A40-CE6F-11E9-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Arctis Pro Wireless {BBEAC810-2DA2-11EB-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard {F41C2D40-DB2D-11EA-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Digital Editions 4.5
Battle.net
Diablo III
Diablo IV
Diablo IV - Server Slam
Google Chrome
League of Legends
Steam
Intel(R) Management Engine Components
Office 16 Click-to-Run Extensibility Component
Intel(R) Trusted Connect Services Client
Adobe Refresh Manager
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x86
Realtek High Definition Audio Driver
CPUID ASUS CPU-Z 1.92
DAEMON Tools Lite
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
FINAL FANTASY XIV Online
SteelSeries GG 96.0.0
VLC media player
WinRAR 5.90 (64-bit)
Intel(R) Management Engine Driver
Intel(R) Management Engine Components
Logitech G HUB
Intel(R) Management Engine Components
PDFgear 2.1.12
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Intel(R) Chipset Device Software
Corsair iCUE5 Software
Adobe Acrobat (64-bit)
Intel(R) Management Engine Components
NVIDIA Graphics Driver 581.57
NVIDIA App 11.0.5.266
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.11504.36206172
NVIDIA HD Audio Driver 1.4.5.0
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.5.0
NVIDIA USBC Driver 1.52.831.832
NVIDIA Virtual Audio 4.65.0.3
Intel(R) Trusted Connect Service Client x64


-=-=-=-=-=-=- Trace Routing Information -=-=-=-=-=-=-
Tracing route to 204.2.29.8 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms
2 2 ms 2 ms 2 ms
3 11 ms 13 ms 12 ms 10.67.192.1
4 16 ms 16 ms 15 ms 10.0.66.25
5 14 ms 15 ms 16 ms 10.0.18.78
6 15 ms 12 ms 16 ms be5076.rcr21.yhm01.atlas.cogentco.com [38.122.17.81]
7 17 ms 16 ms 19 ms be8150.ccr32.yyz02.atlas.cogentco.com [154.54.170.170]
8 20 ms 18 ms 21 ms port-channel2994.ccr92.cle04.atlas.cogentco.com [154.54.31.233]
9 30 ms 29 ms 33 ms be2718.ccr42.ord01.atlas.cogentco.com [154.54.7.129]
10 27 ms 29 ms 28 ms be2766.ccr41.ord03.atlas.cogentco.com [154.54.46.178]
11 28 ms 25 ms 27 ms ae-11.a06.chcgil09.us.bb.gin.ntt.net [129.250.9.121]
12 28 ms 26 ms 23 ms ae-2.r25.chcgil09.us.bb.gin.ntt.net [129.250.4.96]
13 76 ms 76 ms 77 ms ae-7.r26.snjsca04.us.bb.gin.ntt.net [129.250.4.137]
14 77 ms 79 ms 79 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
15 72 ms 74 ms 74 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
16 * 82 ms * 204.2.29.241
17 75 ms 77 ms 73 ms 204.2.29.8

Trace complete.