I have an alt (many, actually), and I love the Hall of Novice Tank gear.
I did Hall of Novice on her arcanist first, then I went and leveled marauder and cranked through Hall of Novice as soon as I could. Sped through them because I wanted that gear as a glam.

It wasn't until I finished all the "quests" that I realize, I never got my Brand-New Gauntlets.

So, I send in a support ticket.
Back and forth for a few days, because they apparently don't even know the name of the "hands" gear, nor the quest it drops from. So, I googled all the info that Square apparently doesn't have, filled out their request, reiterated the story that I had done arcanist, then, about a week later, did marauder: literally entered, did the quest, exited, flagged and did the next one without a break. It takes what, fifteen minutes? Anyway, no gauntlets.

Real life work is busy, so I finally log in today and get the "It's working as intended" reply.

I have done this on multiple alts. I have gotten all pieces every time (except the Brand-new Ring as that's equippable by all classes). This one, nope, no hands. There's no way to redo the quest, when I try, I get the message "Unlocked upon progressing deeper into the main scenario", which I take to mean that I have to level up, finish MSQ, and then HOPE, it will let me do the very first quest of the Hall of Novice and HOPE that I get my glam gauntlets.

I mean, seriously, they can't just send me a pair of gauntlets?