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Date & Time: Oct 7, 2025 8 PM EST
Frequency: All the time (Cannot See NPC)
World name: Malboro
Character name: Minzy Asura
Retainer name: n/a
NPC name: Bright-eyed Child
Monster name: n/a
Class/Level: All/100
Party or solo: Solo
In-game time: Any
Area and coordinates: Chrystarium 10 x 10 y
Housing: n/a
Steps:
Partner (Minzy Asura) and I have toons with Multiple 100's (Posting this on her behalf)

Currently done all MSQ Content up to 7.35 (Endwalker Done)

Both of us have level 50+ in POTD Complete.

When we go to Crystarium to talk to the Bright-Eyed Child to start the new deep dungeon.

I see the mother and child with a Blue quest icon. (As expected)

Partner sees NOTHING. Neither NPC is present. If I target them, she cannot even see the target of target through me. They do not exist for her.

We both logged to toons who have NOT done POTD and Child and mother are present with Red Icons for the quest. Clicking on them tells us what we need to do.

She put in a support ticket in-game - Response back was that everything is normal as expected. "Have you tried asking other players?" was their best advice.

We have deleted and re-dl'd the patch (All patches actually) - No change in behaviour. NPC's just don't exist for her.

Thoughts?

Updates:

Partner has made sure New Game+ is off and data reset.

Paiya Reiyo in Ul'dah has no available quests.

Partner has In Too Deep V achievement complete in Logs.

She has logged in on another character on the same account and that character can see the Bright-eyed Child NPC with red quest icon. (Needs POTD)

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