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Thread: Error 2002

  1. #1
    Player
    Monk_Yukiel's Avatar
    Join Date
    Sep 2025
    Location
    Gridania
    Posts
    1
    Character
    Yukiel Baramaethor
    World
    Zalera
    Main Class
    White Mage Lv 66

    Error 2002

    I've been playing FFXIV for about two months. But, since Saturday morning the game doesn't let me log in to nearly no server.
    Tryed several suggestions:
    Disabled firewall/antivirus
    Closed several of the background softwares
    Running as administrator
    Tracking Prevention in Microsoft Edge (up to date) is "Balanced"
    Even tried public IP with the following doors manually openned
    54992 through 54994,
    55006 through 55007,
    55021 through 55040
    Even changed router.

    Nothing works, lost three days of paid game. I humbly ask for help, because dollar exchange is pretty expensive here and I lost and am losing the game time.
    Thank you very much for your time.

    Date & Time: Since Saturday (09/20)
    Frequency: Can't log in to basically none of the worlds/servers
    World name: Crystal - Zalera
    Character name: Yukiel Barameathor
    Retainer name: Shaneequa/Iiri
    NPC name: NA
    Monster name: NA
    Class/Level: White mage (level 65)
    Party or solo: NA
    In-game time: NA
    Area and coordinates: NA
    Housing: NA
    Steps:
    1.
    2.
    3.
    *Add more steps if necessary

    Connection Specs
    - Type of internet connection/provider: Fiber Optic (CLTnet: https://www.ctlnet.com.br/)
    - Modem maker/model number: AN 55 01 A



    -=-=-=-=- System Information -=-=-=-=-


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Pro 64 bits (6.2, Compilação 9200) (26100.ge_release.240331-1435)
    SYSTEM_CPU AMD Ryzen 7 5700 (16 CPUs), ~3.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS P8.10
    SYSTEM_LANGUAGE português (Configuração regional: português)
    SYSTEM_MEMORY 32637.867MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 34685.867MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.672GB SYSTEM_FREEDISC_SPACE 351.592GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 225.880GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 4060 Ti
    GRAPHICS_CHIP NVIDIA GeForce RTX 4060 Ti
    GRAPHICS_VRAM 7940.000 MB
    GRAPHICS_SHARED_VRAM 16318.934 MB
    GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (180Hz)
    GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll
    GRAPHICS_DRIVER_VERSION 32.00.0015.8129 9/4/2025 21:00:00
    GRAPHICS_SHADER V:3.0 P:3.0
    GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    GRAPHICS \\.\DISPLAY2 NVIDIA GeForce RTX 4060 Ti
    GRAPHICS_CHIP NVIDIA GeForce RTX 4060 Ti
    GRAPHICS_VRAM 7940.000 MB
    GRAPHICS_SHARED_VRAM 16318.934 MB
    GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll
    GRAPHICS_DRIVER_VERSION 32.00.0015.8129 9/4/2025 21:00:00
    GRAPHICS_SHADER V:3.0 P:3.0
    GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SOUND Acer V246HL (NVIDIA High Definition Audio) {0F3314A9-9247-400C-9903-E61BF534DD57}
    SOUND_DEVICE_NAME nvhda64v.sys
    SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 21:00:00
    SOUND Digital Audio (S/PDIF) (High Definition Audio Device) {67731F49-7794-417D-B5A7-ED434DAD8A6C}
    SOUND_DEVICE_NAME HdAudio.sys
    SOUND_DRIVER_VERSION 10.0.26100.3624 3/21/2025 21:00:00
    SOUND GM27X5QIPS (NVIDIA High Definition Audio) {1CC6AA3D-CF60-4302-B284-FDC1DB0A800A}
    SOUND_DEVICE_NAME nvhda64v.sys
    SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 21:00:00
    SOUND Headphones (High Definition Audio Device) {5852E94A-534C-4060-BDB8-A257FAC45C05}
    SOUND_DEVICE_NAME HdAudio.sys
    SOUND_DRIVER_VERSION 10.0.26100.3624 3/21/2025 21:00:00
    INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    INPUT Teclado {6F1D2B61-D5A0-11CF-BFC7444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Keyboard {2F700B30-2F3C-11EF-8001444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Gaming Mouse {2F70F590-2F3C-11EF-8002444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Keyboard {2F71DFF0-2F3C-11EF-8003444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Keyboard {2F725520-2F3C-11EF-8004444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Gaming Mouse {2F736690-2F3C-11EF-8005444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Gaming Mouse {2F738DA0-2F3C-11EF-8006444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Gaming Mouse {2F7429E0-2F3C-11EF-8007444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    Blackguards 2
    AnyDesk
    Battle.net
    Google Chrome
    Heroes of Might and Magic® III: Horn of the Abyss
    qBittorrent
    ResearchSoft Direct Export Helper
    StarCraft II
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    Epic Games Launcher
    Launcher Prerequisites (x64)
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    Epic Online Services
    ENE_DRAM_RGB_AIO
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    ENE_EHD_M2_HAL
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    Python Launcher
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    EA app
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    HP Deskjet 2050 J510 series Software básico do dispositivo
    Epic Games Launcher Prerequisites (x64)
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    Browser Information
    - Name and version of the browser currently in-use: Google Chrome (140.0.7339.186)
    - Internet Explorer Version: Microsoft Edge (140.0.3485.81)
    (0)
    Last edited by Monk_Yukiel; Yesterday at 05:18 AM.
    Our control over here comes not from our staves, but from our indomitable will. That is the first lesson to be learnt, by those who seek the ways of our magic.

  2. #2
    Player
    Jeeqbit's Avatar
    Join Date
    Mar 2016
    Posts
    7,635
    Character
    Oscarlet Oirellain
    World
    Jenova
    Main Class
    Warrior Lv 100
    Try selecting a different data center (better yet, different region such as Chaos or Materia) and making a character on it. Then logout and select Crystal and login to Zalera.
    (1)

  3. #3
    Moderator Vynnloritho's Avatar
    Join Date
    Jan 2025
    Posts
    30
    Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Forums.

    We apologize for any inconvenience experienced when trying to play Final Fantasy XIV

    The error code 2002 is most associated with connection and the lobby servers. Please see the following information:

    Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Right-Click on the FFXIV launcher icon and select "Properties"
    - Hit "Apply", then "OK" to save the changes.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
    *Make sure your fire wall or antivirus program is not interfering with the game


    We understand your previously troubleshooting however, please ensure if the following port ranges are opened on your router. You can contact your ISP and request they open them for you or confirm that this has been set.

    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040

    Lastly, try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.


    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)