Error 2002

[Monk_Yukiel]

I've been playing FFXIV for about two months. But, since Saturday morning the game doesn't let me log in to nearly no server.
Tryed several suggestions:
Disabled firewall/antivirus
Closed several of the background softwares
Running as administrator
Tracking Prevention in Microsoft Edge (up to date) is "Balanced"
Even tried public IP with the following doors manually openned
54992 through 54994,
55006 through 55007,
55021 through 55040
Even changed router.

Nothing works, lost three days of paid game. I humbly ask for help, because dollar exchange is pretty expensive here and I lost and am losing the game time.
Thank you very much for your time.

Date & Time: Since Saturday (09/20)
Frequency: Can't log in to basically none of the worlds/servers
World name: Crystal - Zalera
Character name: Yukiel Barameathor
Retainer name: Shaneequa/Iiri
NPC name: NA
Monster name: NA
Class/Level: White mage (level 65)
Party or solo: NA
In-game time: NA
Area and coordinates: NA
Housing: NA
Steps:
1.
2.
3.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Fiber Optic (CLTnet: https://www.ctlnet.com.br/)
- Modem maker/model number: AN 55 01 A



-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64 bits (6.2, Compilação 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU AMD Ryzen 7 5700 (16 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS P8.10
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 32637.867MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34685.867MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.672GB SYSTEM_FREEDISC_SPACE 351.592GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 225.880GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 4060 Ti
GRAPHICS_CHIP NVIDIA GeForce RTX 4060 Ti
GRAPHICS_VRAM 7940.000 MB
GRAPHICS_SHARED_VRAM 16318.934 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (180Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8129 9/4/2025 21:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY2 NVIDIA GeForce RTX 4060 Ti
GRAPHICS_CHIP NVIDIA GeForce RTX 4060 Ti
GRAPHICS_VRAM 7940.000 MB
GRAPHICS_SHARED_VRAM 16318.934 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6cdc9372d41a2731\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8129 9/4/2025 21:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND Acer V246HL (NVIDIA High Definition Audio) {0F3314A9-9247-400C-9903-E61BF534DD57}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 21:00:00
SOUND Digital Audio (S/PDIF) (High Definition Audio Device) {67731F49-7794-417D-B5A7-ED434DAD8A6C}
SOUND_DEVICE_NAME HdAudio.sys
SOUND_DRIVER_VERSION 10.0.26100.3624 3/21/2025 21:00:00
SOUND GM27X5QIPS (NVIDIA High Definition Audio) {1CC6AA3D-CF60-4302-B284-FDC1DB0A800A}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 21:00:00
SOUND Headphones (High Definition Audio Device) {5852E94A-534C-4060-BDB8-A257FAC45C05}
SOUND_DEVICE_NAME HdAudio.sys
SOUND_DRIVER_VERSION 10.0.26100.3624 3/21/2025 21:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT Teclado {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {2F700B30-2F3C-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
INPUT USB Gaming Mouse {2F70F590-2F3C-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {2F71DFF0-2F3C-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {2F725520-2F3C-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Gaming Mouse {2F736690-2F3C-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Gaming Mouse {2F738DA0-2F3C-11EF-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
INPUT USB Gaming Mouse {2F7429E0-2F3C-11EF-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
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ENE_DRAM_RGB_AIO
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Teams Machine-Wide Installer
ENE_EHD_M2_HAL
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IBM SPSS Statistics 26
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Verificação de integridade do PC Windows
ENE_External_Device_HAL
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ENE_DRAM_RGB_AIO
Python 3.13.7 Test Suite (64-bit)
Office 16 Click-to-Run Licensing Component
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Python 3.13.7 Development Libraries (64-bit)
ENE_MousePad_HAL
ENE Video Capture Box HAL
Python 3.13.7 Standard Library (64-bit)
Python 3.13.7 Tcl/Tk Support (64-bit)
Adobe Acrobat (64-bit)
NVIDIA Driver de gráficos 581.29
NVIDIA App 11.0.5.245
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA Software do sistema PhysX 9.23.1019
NVIDIA FrameView SDK 1.5.11504.36206172
NVIDIA Driver de áudio HD 1.4.5.0
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
Nvidia Share
NVIDIA ShadowPlay 11.0.5.0
NVIDIA Virtual Audio 4.65.0.3
Python 3.13.7 Core Interpreter (64-bit)
EA app
Python 3.13.7 pip Bootstrap (64-bit)
ENE_X_AIC_HAL
Python 3.13.7 Documentation (64-bit)
Python 3.13.7 Executables (64-bit)
HP Deskjet 2050 J510 series Software básico do dispositivo
Epic Games Launcher Prerequisites (x64)
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Browser Information
- Name and version of the browser currently in-use: Google Chrome (140.0.7339.186)
- Internet Explorer Version: Microsoft Edge (140.0.3485.81)

[Jeeqbit]

Try selecting a different data center (better yet, different region such as Chaos or Materia) and making a character on it. Then logout and select Crystal and login to Zalera.

[Vynnloritho]

Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV

The error code 2002 is most associated with connection and the lobby servers. Please see the following information:

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game


We understand your previously troubleshooting however, please ensure if the following port ranges are opened on your router. You can contact your ISP and request they open them for you or confirm that this has been set.

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Lastly, try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
 

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!