Dawn Trail Pre Purchase Bonus Content cant redeem

[ogichihollow]

so i pre purchased Dawn Trail but got really busy and was not able to play till now but i have my CD key from Steam and it will not let me redeem it says

The entered code cannot be activated at this time.
Please try again during the validity period.

am i just redeeming it in the wrong place?

[Vynnloritho]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center. Please contact their Support Team for assistance with your SQUARE ENIX Account and code redemption: https://support.na.square-enix.com/

This thread will be moved to the 'Separate Support Required’ subforum as contact with SQUARE ENIX Support Center is necessary to resolve and investigate this issue.

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