Good morning! Thank you for posting in the Final Fantasy XIV Technical Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center. Please contact their Support Team for assistance with your SQUARE ENIX Account and code redemption: https://support.na.square-enix.com/

This thread will be moved to the 'Separate Support Required’ subforum as contact with SQUARE ENIX Support Center is necessary to resolve and investigate this issue.

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