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We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Wired or WIFI connection?
How often does the issue occur?
Does this only happen with one character or multiple characters?
Is a VPN being used when this occurs?
Where in game do you experience this issue?
What ISP Is being used?
Please list everything you have tried to resolve the issue so far:

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