Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

- Wired or WIFI connection?
- Are you experiencing full disconnections as well?
- If yes, when does the disconnect occur/how often?
- If yes, where in-game specifically do you get disconnected?
- Does the disconnection and/or high latency happen to one character or multiple characters?
- Please reconfirm what ISP Is being used?
- Any error message/code if the game is crashing?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.