Quote Originally Posted by Vynnloritho View Post
Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. From the information provided, we may suggest the following:

- Try switching to DirectX 11 by selecting the ‘Config’ button on the launcher. Make sure DirectX 11 is checked and not 12 before restarting the game. Open the Final Fantasy XIV Launcher -> Config -> DirectX Settings.
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
i actually did all this via support ticket number t28929984:60b2

and support ticket number 28962615 told me to wait for a reply here

hopefully this helps the troubleshooting process