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  1. 08-31-2025 08:14 PM #1
    Kaelthos
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    Aug 2025
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    Character
    Kaelthos Veydrin
    World
    Zalera
    Main Class
    Thaumaturge Lv 64

    Companion App-Premium Unlock

    To whom this mayconern:
    As of 8/31/2025 approx 0700 I bought a premium unlock for the companion app and retainers. When I went to use it the app, it still has me registered as a free account. Just curious if this is a thing, or if we might have a bigger problem.
    Kind Regards,
    Kael

    UPDATE: It seems like the system updated, Everything is in order. Don't know how to delete so I am leaving this here.
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    Last edited by Kaelthos; 08-31-2025 at 08:38 PM. Reason: Delete
  2. 08-31-2025 08:17 PM #2
    Kaelthos
    Player
    Kaelthos's Avatar
    Join Date
    Aug 2025
    Posts
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    Character
    Kaelthos Veydrin
    World
    Zalera
    Main Class
    Thaumaturge Lv 64
    Also, I did check Mogstation, all purchases are active, and I do have receipts that were sent. Additionally, I have killed the app and any background processes. Have yet to uninstall, and reinstall, due to my belief that this may be more of a back end issue.
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  3. 09-06-2025 02:39 AM #3
    Xupojoonyohl
    Moderator Xupojoonyohl's Avatar
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    Jan 2025
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    60
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums. I apologize for the delay in our response to your concern.

    I am glad that you are no longer experiencing this issue. If you have any more questions or concerns, please post again in the technical support forums. This thread will be moved to the 'Closed Concerns' sub forum as a result.

    Hope to see you online!
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