Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. Please try the following:
- Switch between full screen and borderless windowed modes.
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Please try adjusting/lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Verify installation files (Steam).
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam).

We apologize for any inconvenience you have experienced. Could you please provide a system report if the issue persists? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!